It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. 68. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. She took us to the second floor and when I got off the elevator I saw it immediately. Please contact Arhaus to coordinate the return of furniture and purchases made on arhaus.com. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. The delivery process was painful and required baby sitting. We have always wanted the "cloud" from RH but to be honest it's not in the budget. Never got it. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! My sales person, Cheryl Jones was amazing, patient and addressed my every concern. For the privilege of receiving the inflation device so we can properly use the sleeper. We ordered six leather dining room chairs. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. Arhaus Furniture Customer service? DO NOT BUY, RISKY. Connect with a Design Consultant seven days a week, at 866.427.4287 or at your local store to choose from hundreds of fine fabric and finish options or explore our one-of-a-kind furniture. For your convenience, Arhaus provides guest checkout - no account is needed to order online. We have visited many times because we are in the market for a new couch. I was asked to wait 3 months for my dining chairs only to be told to wait another month+ as there were more delays in manufacturingI've had it at that point so I decided to cancel my order and order similar-looking chairs at overstock for less than half the price! Usually almost impossible to find a sales person. Multiple times, I always had to wait to speak to Chris who seems the only who gets it right. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. Thanks for nothing Arhaus. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Thank you. work. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. You have successfully subscribed to our list. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. About. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! Thank you Michael and Sandi Trish and Bob. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. Trish, our sales person and an interior designer, provided us with her expertise from choosing wallpaper, furniture, lighting, rugs and art! Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Worry Free Plan: This is a 5-year accidental plan that covers rips, stains, tears, burns, and even pet damage (only covers pet damage once). We've decided to keep it although we're not really happy with what we got. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. I have been going back and forth with them for months and they dodge fixing the issue each and every time. Thank you to Daniel and Michael as well as the professional delivery team. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. Arhaus' customer service is definitely lacking. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user We do not offer pick-ups at our distribution center. Sales rep did further investigation and it seems that my order has not been processed at all! It was also replaced and the 3rd one also had an off color board. So the took them back and reordered the two chairs. I had been looking for a while and when I found this set I fell in love. We got the warranty and it still takes months to get our new furniture repaired. He was very rude and said "you're done looking around get out." The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Now, trying to resolve this issue, after being given an itemized statement saying account is resolved - I still get a bill, and the sales woman changed her tune now that we still owe money. Had problems with my order initially and once store manager Tracy got involved at Naples store it got straighten out, however, i tried calling her to explain my displease with some quality issues and was told to call concierge services. Most of our products and custom options are available online, however not all pieces are shown. The furniture and accessories really fits with our collective tastes. It was not listed "AS IS" so I expect all parts to come with it. They just ignore the questions. Luckily for us, Alyssa, the store manager, took over our account. Start with a fabric or finish swatch to ensure the perfect choice. Despite the 3 year warranty where they say if youre unsatisfied for any reason, well replace them, they wont stand by it. How much does Arhaus Furniture - Customer Service in the United States pay? Sign up for promotions, decorating tips and more from our team. Full-Time. The sales staff is very helpful and non-judgmental (snobby). Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. I would suggest that no one buy any product from this company. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Had a very helpful designer who gave us numerous options and ideas. When I came home from work that evening the entire place was put together. Own projects from concepting to delivery of final product. I was thrilled with my order of outdoor patio furniture from Arhaus. Everyone there is incredibly helpful and great to work with too. I want to escalate past the store manager, but they will not provide a contact. Michael and Kat sourced my floor plan with dimensions in order to create a digital presentation to help me visualize the final arrangement in my home: master bedroom, family room, and kitchen/foyer area. The sandals are fine and what was ordered. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating They sent one email in May to say my order was processing. We have purchased gorgeous coffee table after seeing it on floor. These are the most beautiful outdoor chairs not to mention incredibly comfortable! :(. The 2nd one got had a chip on the top and an off color board. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. Definitely will be back. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. With a keen eye for details, love for . The level of customer service was exceptional. She kept in contact to see how we liked our products. The delivery man actually realized it was there. This was my first and last Arhaus experience. All quality and service has been phenomenal. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? . The lady was super nice and I received a prompt answer which is nice in today's world of purchasing. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! Why did they have to wait for me to call back to get in touch with the company they refer to fix their furniture, why was this not dealt with right away? Wife desired a unique dining table with stone inlays priced at $6200- wow. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. My kids love the Kipton sectional that the neighborhood kids like to camp out on. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Reviews and acts upon all email and company communications; This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. 30 days: Bedding must be returned unused in the original product packaging. You have helped in making my condo more of a home! Spent $13,000 on a custom leather sectional. I'm giving this 3 stars because I had both good and bad experiences in this store. NO. Tricia came to the condo measured everything out and immediately shared her thoughts of what could be done. The 1st one we got was warped so it was replaced. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. It is always a broken promise. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. We expect to keep finding more of what we love at Arhaus. Visit your local store today to schedule your complimentary design consultation! No one called. I was only refunded for one of the two boxes. The customer service of the entire company is appalling. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Absolutely stunning store and I love all their merchandise! A The phone number for Arhaus is: (913) 663-0250. People that come over say the room belongs in a magazine. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. From chandeliers, table/desk lamps, floor lamps, pendant lights, sconces, and flush mounts, Arhaus definitely has a special lighting piece that can add style and elegance to most spaces. After several emails and phone calls over a two-week period, I still do not have a return label. Cannot be returned. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. Another popular pick for Arhaus shoppers is that pivotal piece for most living spaces, a new sofa or sectional. They sure asked me to pay for the furniture right away. Customer service never calls back when you try to resolve the account. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. The space has a large open floor plan and I didn't know where to even begin. My wife and I discovered Arhaus long before we had a house to put any furniture. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. The day one mission was to make furniture sustainable, both environmentally and in product quality. Walking around aimlessly Tricia came to the rescue. Had to wait almost 2 month for a chairs and drawers. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. My interior designer Tricia, was amazing to work with. I just ordered too much ;). Will be adding to my home in the near future and only through Michael and Kat at the UTC store. They said I would have to contact Arhaus to get the issues solved. She is smart quick efficient and has a good eye!
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