Complete guide to troubleshoot AXS Tickets app on iOS and Android devices. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you cant go, and more. My axs app on my iphone is not working. Tickets probably arent being delivered until 1-2 weeks before the show. AXSTickets keeps crashing right now every time I tap the menu bar. HIGHLY dissapointed and will never use them again, AXS totally sucks this is the last time I will use this garbage app and customer service is more horrible please stay away. Ive seen some dates have already been postponed but the AXS app now shows no tickets for the two dates I had, as if none had been purchased at all. The developer, AXS, indicated that the apps privacy practices may include handling of data as described below. I placed two orders for tickets at the same event. Extremely frustrating. Tickets go on sale tomorrow at 10 AM PT and the meet-and-greet is at 4:30 PM PT. 1x ticket, 75 face price. Based on this, Justuseapp Legitimacy Score for AXS Tickets Is 33.8/100.. AXS Tickets works most of the time. I show up to the event very early, just in case, and no one at the venue said anything. I never received my email confirmation for my tickets. Eventually I had to go through my credit card company to dispute the payment for tickets. Many mails, all saying I had to click on "Your events", to get my ticket. The box office tried to print off my tickets but the only ones they could access to print (we discovered after printing) were from 2021!!! Mobile app not able to log in. Buying Basics How can I buy tickets? While you can purchase a ticket on desktop, you cannot sign into a desktop web/mobile version. Payer 4,10 (Page St. Maximin) 38,8 km. So if you find that your tickets have disappeared it seems there's no need to worry. We successfully sold our tickets through the AXS website quite quickly and have a credit balance on the AXS website minus a ridiculously high 60.00 charge for selling 4x tickets back through their . Once there, it was another 40 minute wait (missing one band), before they could get in! I do have te pending charges too, how did you contact them? Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. The AXS live chat recommended I call customer support, but I gave up after being on hold for an hour. I log out, then log in, go straight to transfer and I get the same result, session timed out and that is within less than twenty seconds. could not the sell tad was not lit up. I finally had to send him a picture of my ID so they could look up the ticket to print for him. I was not aware I had already completed my purchase and was charged $181. So naturally I assumed the ad closed my window browser and did not complete my purchase. AXS tickets can vary in pricing depending on the size of the venue. Too bad it makes you give AXSTickets at least one star on the review. Tix are for mobile, so not sure what to do. I followed the directions of creating a AXS account via the email address that they sent me the email. If you are a AXS Tickets customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using AXS Tickets. 5 comments 100% Upvoted This thread is archived Every time I try to sign in, after creating a new password with my already existing email address on file, Im told that There is an account error and I need to be redirected to the help page or live chat. It has now been over 9 days and I still havent heard from a real person and still do not know if I have my tickets. Create an account to follow your favorite communities and start taking part in conversations. Worst customer service YET again! Checked my account and it's back in there. I received an email back immediately letting me know they received my request. Alex P. is a great addition to our team. Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. I will NEVER try to get tickets thru these frauds again. They didn't show up and disappear though so I don't know if this is this same issue. Clicked the verify button oops something went wrong. Im sorry but AXS simply is the worst ticket hub ever, if anything just learn from here on out not to use them again, I learned the hard way too. Yup happened to me too. Exit outOf the window immediately. How you have this market largely cornered is beyond me. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Wondering if they took them off to change dates. I linked and logged into Facebook, and then I got a page to verify my account. I had to log in each time I used AXSTickets, which was several times within a couple of days. This is my friend time buying through AXS for other people and Im not sure I would use them again. cant go, and more. I have lost 8 tickets so far 4 more are today. I just hope I can get into the show tonight with my proof of purchase and the order number, which thankfully the WEBSITE does provide when I log in. The absolute worst and most unprofessional app i have ever used. I had bought three concert tickets this morning unbeknownst to me the website had charged me an additional three tickets including the ones I had already purchased the first time around. Tickets disappeared from my AXS account My tickets disappeared from my account after having them for a couple of days and when I contacted the AXS live chat (because their hotline has been down for the past 2 weeks), they said they have no idea why but are refusing to send me replacement tickets or a refund or even let me speak to a manager. Recently, after making a purchase I was informed that AXS would be taking the place of the discontinued Flash Seats app effective 8/30. I just wanted to see the reviews other people provided about AXS, so hopefully the pdfs I printed get me and my friend in to the venue. They also neglect to send you confirmation emails so you have no idea what is going on with your tickets when you buy them and when you sell them. Yet I do not have my tickets or any co formation. Im annoyed with this application and dont even care to resolve the issue.Im going to really miss the easy use of Flash Seats. So I emailed their support team and I havent revived a response. I went to Axs .com on my iMac and logged in, I made the transfer successfully and the ticket appeared on my wife's phone in the Axs app. To purchase tickets online, go to GasSouthDistrict.com, click on the event you would like to attend, click the buy now button, and the purchasing process has begun. Seamless transaction, everything worked out perfectly and no issues getting in. AXS Tickets Status Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. Is it Safe? Find out when your faves are coming to town, check out whats happening soon, and browse events by your interests from basketball and rock to comedy and theater. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. When I've bought tickets from AXS before they took a few days to show up in my events. So far, my experience has been seamless. Expires: Dec 19, 2024. In case you can't connect to the internet at the venue, we recommend downloading your tickets before you get there. tl:dr - Crashy app. So they send me the email, I click Verify Device, which takes me not to the app but to the website, which greets me with an error message in a red box: This session has expired. These tickets were EXPENSIVE and a gift for my teen for her birthday. I know to use PayPal goods and services since it has buyer protection. Tried it. Create an account before you try to buy tickets for the first time. Buying tickets was easy of course .. but getting a refund is a whole other problem. Thats the date I requested the transfer. Something told me to go on the actual website. Thats not all! Make sure you have the latest version of the AXS app. This telling me time and time again, that I had NO EVENT COMING. On buying some items, every consumer can just put in a small quantity of money. Tap for tickets to see the artists and teams you love. To sell the tickets on the AXS app (No option for refund or credit) - I was FORCED by AXSTickets to set my sale price at $10/each which is the AXS price for their GA ticket. This update includes performance improvements and bug fixes. Editor, Marcus Herbert, https://www.axs.com/uk/about-purchase-agreement_UK_v4.html, https://www.theo2.co.uk/faqs/axs-official-resale-faqs. BUY THE PERFECT TICKETSFront row or on the aisle? Please fix this and I hope there is no other fans that will experience the same thing as me. I will continue checking AXSTickets to make sure my tickets remain and if I have no more problems maybe Ill upgrade AXSTickets to 3 stars. Update AXS Tickets to the latest version on PlayStore. I expect much more from AXS!!! I finally gave up on that. Le march actuel propose une varit d'auto neuves avec d'excellentes tranches de prix. After 30 minutes waiting to chat (ONLY option available for customer support), they couldnt help. But yeah Im NEVER using them again What happened to you? Report Issue, - Legit tickets sent within a few minutes, - Redirected back to the beginning with prompt saying Something went wrong. I can't even get into the the app on my phone. Will this affect my getting in to the show on Sunday night at the O2, (Queen with Adam Lambert)? I then had to log into my Facebook account two more times. tried support 5 times and was told they did not know about the w8/w9 flag but my tickets were listed. I should have used the print at home option but this was the recommended option. i bought my tickets through Viagogo, they were transferred to my AXS app, but i h. FIX: Yes fixed by a very diligent AXS employee I cannot view my tickets in AXS. Save the pdf email that comes with tickets attached, as that email bailed me out a couple of times after other encounters with their poorly working app. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Extremely disappointed. I can log in to the website, but not the mobile app. Can you acces their web page though? Reddit and its partners use cookies and similar technologies to provide you with a better experience. I understand theres a pandemic going on, and Ive tried being patient for weeks now. Be safe from hackers and unwanted bills. Some issues cannot be easily resolved through online tutorials or self help. Press question mark to learn the rest of the keyboard shortcuts. Don't know why it won't work. As soon as I select buy tickets the next page fails to fully load. no confirmation that I bought them or anything, then I hit the back button & it doesnt say i purchased anything so now i am scared I bough multiple tickets because after the 3rd step, its just a blank screen. Privacy Policy. I have no problem logging in to my axs.com account on my computer. I follow all of the prompts and when i am finally signed in it tell me i must verify my email and when i click on the link i get a message oops something went wrong, try again later. I queued 3hrs not being able to use my computer otherwise you are back to number 96, if you don't stay on the Live Chat page All that to be told that I wasn't in their system!? do not use AXSTickets to sell tickets. We aim to get tickets to you 5 days before your event - however sometimes we are waiting on the tickets to be delivered to us from the venues and this can lead to delays in getting them to you. AWFUL!! Missing limbs or partially missing limbs; Nervous system condition for example, migraine headaches . Purchased tickets in October of 2021. If you don't you will have tickets in your cart but when you try to buy them you will be forced to make an account and instead of carrying the tickets through the process they will be taken from you. Once your AXS Mobile ID tickets have been released to the app please follow the below steps to view your tickets. Please answer. cant go, and more. U2 iNNOCENCE + eXPERIENCE Tour 2015 (archived, read only), AXS website issues - Tickets not showing on my account. AXSTickets would not take my CORRECT login information that I set, so I had to login with my Facebook account that has a different email attached to it. Tickets for London are left various dates avaliable and seats please message for info mainly 02 London left some Sheffield and Glasgow to. I can log in on my computer but not on the AXS app on my phone. This decision was 1) not customer oriented, 2) self serving as AXS would stand to make more money if I sell on their aftermarket platform, 3) glutinous because they already have made significant fees on my original purchase and now want me to sell with them again to gain even more fees. Get yours here http://go.axs.com/qGyc50N6u6y 2 Most relevant or Why does the email say 1 ticket? Go to solution Cannot see tickets in AXS App I bought tickets through StubHub on thursday. I did buy two tix, and my friend had not yet accepted the transfer, but why two emails? This Clears both data and cache. I was worried that they had been cancelled for some reason after reading that it has happened to others. or that this is a new device (it isnt) and I need to confirm my acct via an email theyll send me. Apparently it is actually AXS? I traded tickets with a friend and a few days later, they disappeared from my account and AXS has no idea why yet they're refusing to send me replacement tickets or a refund. If you have just bought your tickets and aren't seeing them in your account, hang tight! Get the AXS app from App Store or on Google Play. Does my friend have to accept each ticket separately? Always remember anyone can post on the MSE forums, so it can be very different from our opinion. So basically quit your job if you want to enquire about your ticket. Ive purchased tickets for years from multiple ticket sellers, both original and resale and have never had an issue until now. Presumably you agreed to the "ridiculously high" selling charge before confirming? Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. I hope this video helps a few people in solve this. The use and ease of AXSTickets was phenomenal. find great events near you, buy 100% official tickets, sell your seats if you Ainsi faites des conomies sur le cot ou la dure de votre voyage, en trouvant le trajet Aix-en-Provence Saint-Maximin-la-Sainte-Baume adapt vos besoins. I contacted the support team and they keep repeating theirselves, and when I went back on AXSTickets to check the money was back in my sales balance and my bank account was removed. Read. Sent an email about the issues because I ended up with multiple charges going through on my credit card, but no tickets and they were no longer listed. To download, simply open and view your tickets in the app. Copyright 2023 Apple Inc. All rights reserved. It's all a fan needs, all in one app. I tried paying with my credit card but the App would not allow me to enter my billing address for some reason but it did allow me to use PayPal and I got a pdfs in my email right away. Asked again in the AXS live chat and they said to use AXSTickets , but not have it connected to wifi or VPN odd but I tried again and it still didnt work. So after waiting in line I had to go to another line for printed tickets. I've been logging into to AXS pretty much compulsively over the last couple of days, so instant panic when they were gone. Thats precisely what happened to me years ago I bought $400 tickets and the guy transferred them to me, then proceeded to transfer them again, Im assuming scamming multiple people. I can see my tickets ,but when i go to transfer one to my wife it says session timed out. Now, put your network on 4G e.g. I am concerned as the show is coming soon. What a waste. I simply never got a resolution with AXS and almost missed an event that I had bought EXPENSIVE tickets for TWO years ago - 2 years not enough to send me the tickets apparently :D
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