SoftBank Group International Your phone, standard charger, standard battery and SIM card (if applicable) are covered. I received a refurbished iPhone with a hardware problem (bad wi-fi chip). Tip for consumers:Not worth it to pay for phone insurance! In case you need to fax a document, there is no need to search for the instruction manual on how to operate a fax machine. 8 likes. Brightstar Device Protection, LLC offers insurance services. The Company provides full coverage services for lost, stolen, and . "Together with our Advanced Fulfilment Centre we're creating world class operations that will drive exceptional customer experiences for our clients. Do yourself a favour and find another protection company. Over recent years as the importance of technology has grown in our daily lives, so too has the importance of keeping people connected and this is our singular focus each and every day, continued Millar. TMy $350 phone broke so I filed a replacement claim. Wannabe travel nerd. Remon also heads up the Brightstar Logic business unit, which focuses on supply chain advisory, data analytics, and both forward and reverse logistics. Most unsupportive staff, always technical issues with their system (that's what they say every time you call), no immediate support from the corporate team but only fake promises that the issue will be resolved in 24 hours but takes days if not weeks. Enrolled Mobile Device Number You can enter any phone number that's enrolled under your account. Brightstar device protection SCAM. While there, he was responsible for leading the Strategic Planning, Corporate Marketing, Corporate Development, and Technology Departments. He holds a Bachelor of Business- Marketing from Royal Melbourne Institute of Technology (RMIT) and an MBA from Monash University. They sent me a replacement device (that I paid $50 deductible for) that would not activate with the Boost Network. If you have any questions regarding the claims process, contact customer service at the number provided in the following section. If the phone is not returned within 10 days after receiving your replacement, you will be charged an unrecovered equipment fee up to $200. Give us a call at833-50-BOOST(833-502-6678) for assistance. You should be the primary account holder on the account and report the claim within 30 days of the incident, unless otherwise required by state law. Catherine holds a bachelors degree in Political Science from the University of Virginia, and a Juris Doctor degree from Georgetown University Law School. Chairman Brightstar Corp. Director, SoftBank Group Corp. How do I get a free replacement phone from Boost Mobile? Idk about some of these other comments but in no way Did I have a negative experience I will give them a 1000 out of 10 for everything so thank you guys for working hard and being there you guys did awesome I also paid $175 for the deductible and the tax was about like $5.30 so it wasn't super bad I just wanted to say I paid like total maybe$ 180 something's. Paul created/realized Verifones vision to become clients most trusted, secure and innovative payments/commerce solutions tech partner & set/executed the strategy of enhancing client service and generating high-margin recurring revenues. He also served as President, Asia Pacific from 2013 2018, leading operations in 12 countries with services contracts among many of the leading carriers, retailers and enterprise customers including Telstra, Maxis, KT Korea, Airtel India and Taiwan Mobile. Brightstar Agency, LLC is the licensed agent and Brightstar Device Protection, LLC administers the program. Your replacement phone is typically shipped within the next business day, once your claim is approved! If it's been less than 30 days since the phone was activated for the first time, phone insurance can be added. Paul is the Chief Executive Officer of Brightstar Corp. and an Operating Partner at Softbank. First off they would tell you what documents to send and then turn around and refuse it all together. What do I do if my phone is lost or stolen? Sin Lmite. If unavailable, the replacement will be of like kind and quality. Managing Director, SoftBank Group International, President & CFO, SoftBank Group International, EVP, Chief Administrative Officer, General Counsel & Secretary, President, US & Canada & Global Device Protection. Brightstar Device Protection Reviews This company is a scam through and through. Re-Boost Sign In Phones Plans Deals My Boost Insuring your phone provides you peace of mind by protecting your phone in the event of loss, theft, accidental damage, and out-of-warranty mechanical or electrical breakdown. Answering all questions, troubleshooting issues and supporting every transaction, no matter what channel. How much, What is the FDIC and why was it created? Your email address will not be published. They will send you a phone that is not anywhere near same kind and quality. Extremely disappointed. Once my replacement phone got into my hands not only did the microphone not work but found out through apple that the phone I have is from the states and it's a used refrebished phone. Catherine Smith is EVP, Chief Administrative Officer, General Counsel & Secretary, and sits on the Board of Directors. If your Samsung galaxy S2 (Sprint / Boost Mobile) phone's glass & LCD screen is broken, cracked or smashed, don't panic, Does Newborn Need Dental And Vision Insurance, A Life Insurance Company Sells A Term Insurance Policy, Insurance Stamp For Registration Massachusetts Geico. Login App Version: 11.2.48585 If it's covered by AppleCare+ with Theft and Loss, you can file a claim for an iPhone replacement. DoNotPay Is Your Shortcut Through Bureaucracy, We take over all the hard work! Prior to SoftBank, Jonathan worked at Google from January 2006 until October 2014, with his most recent position as the Chief of Staff. Wasn't aware that I would have to go thru so much hassle for something I was paying to be covered at all times without any hassle! Enrolled Subscriber'sPrinted Name Mobile Number Wireless Carrier Billing Address City State_____Zip Code Email Address Contact Number(s) You must submit a valid copy of one of the government-issued IDs listed below. They charged me 2 months for an account that was already closed. Boost Mobile insurance is offered by Brightstar Device Protection which is a popular name in cell phone insurance. Brightstar Device Protection, LLC offers insurance services. He has also held roles as a strategy & operations consultant with A.T. Kearney and as a business development manager with Pratt & Whitney. Catherine was named as a Women to Watch in Fierce Wireless 2015 Most Influential Women in Wireless List which noted her as one of the most prominent African-American women in the telecommunications industry. The device protection add-on is $7 per month. Long-term care (LTC) insurance policies are guaranteed, Read More Asset Preserver Life InsuranceContinue, Read More A Life Insurance Company Sells A Term Insurance PolicyContinue, Does insurance cover loss of glasses? Catherine is responsible for leading the global legal operations for the worlds leading mobile services company. 2022 Likewize Corp. Likewize is a trademark of Likewize Corp. All rights reserved. Brightstar Device Protection, LLC offers insurance services. Like cable providers, wireless networks will typically want you to have your account or device information ready before being connected to a live representative. They have taken multiple weeks to send phones that are suppose to be overnight delivered to your door. Up to Intel Core i7-13620H processor Windows 11 Home (MSI recommends Windows 11 Pro for business.) Thats a nice double whammy. What security features are included with this program? We have the worlds largest network of repair providers, so help is always close-by from our own certified repair technicians. Whether a device is lost, stolen, malfunctioning, in need of an upgrade or the user does not know how to do something we have the solution. Once it was all sorted out after over 30 days with no phone the wrong phone was shipped. To get the insurance, you need to pay $7 a month. Marc holds a BA from Boston University and a JD from G. David Nanayakkara is President, EMEA & India, responsible for operations in Asia, Australia, Europe, the Middle East and Africa. What if I already useMcAfee on my phone? Prior to joining Brightstar in September 2018, Paul served as the CEO and member of the Board of Directors at Verifone since 2013. We rigorously test all our pre-loved devices as reliability is essential. CEO Masayoshi Son and has based its business growth on the Internet and has investments Since then, we have continually expanded our capabilities to solve the evolving problems of the technology industry. David began working in the mobile industry in 1996 with Ericsson Mobile, and previously held roles as General Manager of Sales and Retail, respectively. + Boost Tip for consumers:DO NOT USE. Report the incident as soon as possible, and be prepared to provide proof of loss, and / or ownership. Food geek. Boost Mobile New $25 Unlimited Plan (And Other Ways to Save). Only to still be told it is on "Back Order" In the event that your wireless device is accidentally damaged, lost, stolen, or malfunctioning, you can file a claim by calling 1-877-412-5186 or by visiting sasktel. Call us at 888-881-2622 and we're happy to help. The agent name for this entity is: C T Corporation System. Contacted this company, described the issue, & they provided me a case number, had me ship in the defective device, and I received a replacement - all within a week, with no problems. Yourdevice protection will be placed on a hold until your account is either paid fully or cancelled. Insurance companies tend to deny claims for different reasons. The RMV-2 indicates if an insurance stamp is required. Prior to this role, Remon held various senior roles over eight years in Brightstar, including two years leading the companys global transformation program, both customer facing and regional roles in the APAC, Europe, and MEA regions, and leadership roles prior to Brightstar within the Acute Health sector in the UK and Australia, and consulting for BT across the South of England as part of the NHS National Program for IT. They just lost my device. If the approved claim involves a damaged or malfunctioning phone, you will be provided with detailed information on how to return the phone. We simplify the wireless world, making mobile technology accessible to everyone. If you change phone plans to an ineligible one, you forfeit your device protection. Does my phone insurance cover a cracked screen? In this case, you can send the documentation to one of the following addresses: Should you choose to email or mail the necessary documentation, the claiming process may last longer. Brightstar executive vice president Gerry O'Keeffe is confident the move will enable Brightstar to become the "first-choice" device protection service provider in the UK. He joined the Brightstar Corp. Board of Directors in April 2016. and further our position as a leading provider of services for the wireless industry. Sit back and relax while we do the work. Remon holds a Masters of Business Technology from the University of New South Wales. Before we ask you to send us your device our wizeMind app performs a number of key tests on your phone to diagnose the problem and sometimes we can resolve it without you even sending it to us saving both time and money. Boost Shield is a replacement service in the case that you lose your phone, have it stolen, or accidentally damage it. What happens to my device protection if my service is interrupted? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Twitter specialist. When it comes to device protection, they cater to millions of carriers, retailers, as well as consumers around the world. . Thats why we offer money back guarantees on our certified products. If the claim is approved, you have provided the necessary documents, and you have paid your deductible by 11 p.m. CT Monday through Friday and Saturday 7:30 p.m. CT, you may receive your device the next business day. For system requirements click here. We can save you time and energy by filing your Boost Mobile insurance claim in a few clicks! Every time I call they tell me to call back in a few days. Lifelong gamer. Should you choose to cancel your Boost Mobile subscription, DoNotPay can do it for you. My phone broke after sending in my broken phone to get repaired I waiting 6 days to get a replacement phone. One would think that considering brightstar hired ups that brightstar could initiate an investigation but no broghtstar takes no accountability for anything they lied to be numerous times and then said "it's your problem" these guys are idiots it's been 4 months amd I still don't have my device.. Gain trust and grow your business with customer reviews. And of course when I get the device it was unlocked where as my original device was unlocked! Overall, they are fraud and useless. We simplify the wireless world, making mobile technology accessible to everyone. If I can rate ZERO, I would. Complete or edit your Uments Brightstarprotect anytime and from any device using our web, desktop, and mobile apps. Compare this to other laptop insurers plans. Brightstarprotect com Get the up-to-date brightstarprotect com 2023 now 4.8 out of 5 132 votes 44 reviews 23 ratings 15,005 10,000,000+ 303 100,000+ users Here's how it works 02. But, I went to 4 just for the sake of argument and was told we don't carry that type of phone in the store. Deductibles range from $20 to $175, depending on your phone. Now I'm being told it's on backordered. I ask could I get a letter stating it's on back order since I use my phone for scanning at work. Click here to check amazing Esurance Brightstar Protect content for Canada. This is the response still today October 4,2021. It's shame that some of the reputed telecommunication companies use this garbage company for their customer's protection. In order to get the premium version that is included with your Boost Shield phone protection, you must first un-install theMcAfee app currently running on your phone. Go over to buyback.boostmobile.com to see how you can be a part of the program. McAfee Mobile Security works on both Android and iOS devices, but the features vary across each operating system. Can you buy insurance for a computer? Catherine has also had responsibility for managing the HR organization, and also supports Brightstars CEO on strategy execution and implementation. Employees were unprofessional and rude. The following phone components are covered by device protection: Boost partners with Likewize Device Protection to offer you this service. Brightstar Device Protection uses 17 technology products and services including HTML5, jQuery, and Google Analytics, according to G2 Stack. We are a tech protection and support company. We serve carrier, retail and enterprise customers across 57 countries, delivering one of every 23 devices sold worldwide. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Twitter specialist. SoftBank Internet and Media, Inc. The highly automated facility will enable Likewize to keep pace with its ongoing growth, enhance the overall customer experience and optimize its U.S. footprint. Your replacement phone may be shipped to you on the next business day. Upon asking they simply said I am not eligible until a year to have it unlocked! Save yourself the money and head ache. Our AI-powered app will call any company for you and ping you when a human appears on the other end of the line. Our extensive worldwide networkensures we get the original owner the best price for their old device.