If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF What do you think, how flexible are they if I still pay today (1 day delay) will i still be issued a penalty charge? How will they collect the fees from foreign drivers. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. Could someone please have a look to see if there are any "holes" in it. However, I did not pay in the 14 day period for the bridge crossing as I have been on holiday for 3 and a half weeks. this is an unfair practice. This is a new service your now i received the penalty Charges notice of 35. Trademark No: UK00003340161. I dont know what is going to actually happen now, are they going to chase me, will I be going on black list or something? (!?) They also damaged the vehicle. If the charge notices received a location whilst in town came round to share buttons below to be charged at the. I find the whole thing outrageous and cannot wait to speak to Dartford tunnel to let me know that if they want to take this further we will as they should have recordings of the phone call stating the auto pay. I had no idea. The signs, as you say, arent a lot of help for occasional users or visitors from overseas. If you haven't done this, this will 99% be the reason why it got sent to the wrong address, and does not exempt you from paying (and you should also update your log book asap). Apparently it is, but you need to wait for the charge notice to be sent. It really is a poor situation, but you will have to go through the whole process just to prove you didnt do anything wrong. You say that you moved house in May 2020, and updated the V5 then. The first time, when I called the Dart Charge number, it was waived as a first offence. The second time, I forgot again but woke up in the middle of the next night remembering I hadnt paid. The most significant complaint motorists have made was they made the correct payment only to get a Dart penalty charge a few weeks later. Yes its not made to be easy. Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? You most likely paid 5 times more than you should. why would I go through that channel when it clearly states 14days grace for first timers and it was paid well within this. Hi -The 14-day period is from when the penalty charge is sent out so you should be fine. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. You could get a Dart Charge penalty charge notice for several reasons. I say Whoa! This system is completely insane. This is 16 months after I crossed the bridge. chapter name 1night's black agents solo ops by gareth ryder-hanrahan 2night's black agents: solo opscredits publ. What the hell are they playing at. 3. we dont want to set up a pre-payment and leave our money mouldering in the governments coffers because it is only marginally shorter for us to go the Dartford Crossing way than to the north, so we decide each time which way to go round the M25 based on traffic. pathetic service ! When we get before an audience, we throw most of our natural methods of expression to the wind, and strive after artificial effects. 8. Thank you. Dont use any unofficial websites when making a Dartford crossing payment. This is the cheapest way to pay, with registered cars costing 2 per crossing compared with the new price of 2.50 for those who pay in other ways.Set up a new pre-pay account here Change an existing Dart Tag account. Then switch back to manual top-off and again fill out all my new creditcard data to deposit the money. Pause Prepares the Mind of the Auditor to Receive Your Message Herbert Spencer said that all the universe is in motion. Is there a reference for your case which we could cite when making our case? I keep returning to sender yet they still come.? Let me know how you get on.Thanks. Once you get the Penalty Charge Notice, you must send it a challenge to the charges within 28 days or pay the fine . This will be a local council PCN, which is received on the spot. I live in Scotland and very rarely drive to London. With a freedom of information request confirming more than 80% of appeals were accepted by Highways England in the first six months of the new system, its clear problems go far beyond mis-reading number plates. if I will not pay within the 27th February? Drivers can be fined up to 105 if they don't pay. Please contact the DVLA to confirm if your vehicle is exempt. So how can I get the 14-day grace period and pay 2.50 only please? Motorists must pay a fee to use the tunnel, although exemptions exist. hey all wanted to let people know have an account with dart charge for my 18 year old son who worked in dagenham I was OD by 1.00 for 1 day in Dec 15 and the charge could not be paid i had no idea my account had ben cancelled I have called hand written twice with no reply to any of my correspondence Yesterday I received a bill now for 3790 for 14 days even though they had reinstated my account and continued taking money for any charges and crossing used. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. I have just paid online the 5, and I have never been caught out on not paying before do you think I will still receive a fine? (5) The handout sent through the post says you can pay by phone but doesnt give a phone number so if your computer is down or you dont use one you are stuffed. For this reason, I look forward to receiving notification that the Penalty Charge Notice has been cancelled within 28 days. 11. I have just realised today that I forgot to pay for the crossing of 5 yesterday. Are you deliberately trying to deter motorists from using this crossing? mark, Hi Mark, We are just giving information about the new charging system and are not part of the crossing itself.Please call the crossing info line 0300 300 0120. Dart Charge says that in the early months of the new scheme it delayed issuing PCNs to give confused drivers maximum opportunity to pay - hence the three months it took to impose the fine and. I just got a fine for 105 for an offence 2 months a go. Furthermore at the passing times, the traffic was so dense I even didnt see there was a charge to pay or somewhere mentioning a website. However, the new system has issued more Dart penalty charges than before. Hopefully matter is now closed. Paid Dart charge late and first notice of a fine is 105! The company that runs the crossing are just a bunch of con-artists. Its a bit sneaky, but last time I had a PCN, I paid 5 for a trial of an online Solicitor called JustAnswer. Been using Dart Tag for years, no problems. Let us know and sorry I could not be of more help. The phone number provided is out of service. Your system is so flawed that it requires first time users to experience a completely unreasonable amount of time, effort and stress to let us remind ourselves pay a bridge toll. They are not getting a penny more from meit might even be a scam. I am from Germany. As it is I am now apparently liable for a fine of 2 x 105 pounds. Thank you! Was in a non fault accident, paid 250 excess, other driver has lied and didnt pay a penny as its a company lorry. I called customer service and they have no record of my crossing on Monday!! I do not know if I have paid or not but will go to my local payment point tomorrow and pay in cash as well, then claim my money back from my credit card if they take both the payments. Plus, it provides information on the time and date of the crossing. Council parking tickets are called Penalty Charge Notices. Furthermore it still does not counter the basic fact that he paid only slightly late, and before Dart Charge even realised that there had been an unpaid crossing, and therefore there is no reasonable justification for the PCN being issued. Received a PCN for a one way journey we made 5 MONTHS AGO! Remembered 10 days later so went on website and made a one off payment of 5. This system even by government standards is pathetic. contact us page. Your email address will not be published. I think this is v unfair and I will put in a complaint. So you are not out of the wood yet. Are foreign registered cars pursued for penalty charges? MoneyNerd is not associated with MoneyHelper, we just think theyre great. I would love to see how much interest that generates and how they get around the book-keeping for such an outrageous practice. where they asked me for a payment of the DART CHARGE The C logo is one of the tricks designed to catch out foreign and non regular users. We are still being pursued by dart Charge for ever increasing amounts. HI I forgot to pay on the 21/12/2014 when the new system started I was later contacted by dart and offered the opportunity to pay which I did for both journeys/directions. How do i deal with this situation? Your site is very helpful, so many thanks. Just a footnote to this that may be helpful. 0300 300 0120. Only when the PCNs arrived (yes, two, though a month apart even though the southward/northward journeys were only 8 days apart) did we discover that Dart Charge was a brand name for the toll to cross the Thames. I received a Charge Certificate in the post yesterday (22/01/2016). This should be covered under the 14-day grace period for first offences. Set up a pre-pay account: This will need to be done in advance and will require you to pay in at least 10.00 when you register. Get in touch with the authority and file an appeal but dont ignore the charge. steve. Do I get 14 days notice to pay the forgotten toll payment or is there a LATE PAYMENT FINE already charged against me. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. Help - ** RESOLVED ** . Yet another part of UK democracy where they will take your money as quickly as they can and with penalty clauses but, give it back? I have never had a speeding fine or parking ticket in my life but this is just ridiculous. can someone please if I should just wait or call them? I also paid before getting fined, well you do when you suddenly remember after a holiday!! Hi Chloe Crossed the bridge twice. If you want to take the matter to an independent adjudication, you must show that: There are other compelling reasons for challenging a Dart penalty charge. In order for such a decision not be procedurally improper, there must be evidence that it has been taken in a discretionary way, not simply as the result of an effectively automated process. Now being told that the 2.50 is being held as a credit. What do I do now? just had the same happen to me i am fuming. By chance, I have today found the relevant information on the web. plus let us remember the toll/ charged was to repay to original builders as financed 100% by debt, with no equity contribution. I went to Bluewater shopping centre, coming from Birmingham, last Friday 6/11/15 & completely forgot to pay the congestion charge until Monday 9/11/15.I subsequently paid the 5 for rtn journey. If you leave it, the hire firm might just get the fine, sit on it then charge it to your card. What can i do? 9.00am i tried on line twice with 2 different cards, then i called direct line to be told the system is down and they cannot take any payments, this is just stupid, i am worrying myself sick that i will be charged more, i need your help asap. Shit system just like everything else dreamt up by money grabbers in government. If you don't want to complain online, you can do it by phone or letter. They charge an Admin fee! Payment and dissemination of information does appear to favour those with internet access, but there are easy ways for non-connected drivers to pay up and beat the fines. With cars behind me I had no choice but to carry on driving and miss my turning. Over here from New Zealand this is an utter joke How the hell are we meant to know about this .Have 210 pound of fines to pay Any toll I have ever paid is done at the time. The paper work from the D of T was issued 15/06/2015. dart charge penalty notice not receivedmartin et julien bouchet biathlon. I agree with Alan its nothing but a big brother government scam. Need more signs as to cost of fee and how to pay. Why is there no information at service areas near the Dartford Crossing? I will then find out why the option is missing. They have prepared scripts to cut you down when they are speaking to you. I have an account I thought I had enough to cover my return journey but when I Checked my balance I was -0.37 surely I wont get a fine will I? We are in a similar situation. I telephoned them straight away to say that there was a mistake as I had paid the 2.50 back in January. or at least set up a payment point at the eurotunnel and ferry stations. We advise you to pay the Dart Charge penalty within 14 days to reduce the cost of the fine to 35. b) The warning on the letter said that if not paid within 14 days it may be registered with County Court and a Court Order raised against me. When asking the lady there which dates I am missing the could not tell. I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. My advice? It seems that my payment doesnt count towards the crossing and just sits in an account..and unbeknown to me I was expected to pay AGAIN when the first letter arrived and had 14 days grace. For one of my next visits i tried to top-off my account but got an expired creditcard error, even though i had to fill out all my recent creditcard data during the payment process. Find the bit that says All content is available under the Open Government Licence v3.0, except where otherwise stated, St John's Offices, Albion Street, Leeds, United Kingdom, LS2 8LQ, Registered in England and Wales, No 08703645. In Canterbury a couple for example were open 5am till midnight. thought everything were fine but I did received penalty charge note on 19/05/2015 told me have to pay 35 and issue date 15/05/2015, this almost 3 months late, is it legal do I need to pay the charge. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. You should at least be able to escape one of the fines as it was your first offence. Dont know if that helps, and you may not want the stress involved. Where is the harm, loss and damage? Not only will these sites leave you out of pocket for the toll, but theyll also leave you facing a fine of up to 105.00 for non-payment. In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). Sorry you fell victim to this charge. Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). What should I do? The reason? I, too, did not have any idea of the changes. Just wait for the notice to arrive. What do I do if the car is a mobility car for disabled as we never payed toll before . one year on from Shane Warne's death, Daily Mail Australia remembers cricket's . On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Form 1000 dart Dart Flights Pentathlon 10 Ultra Thick 10 Micron Std Blue. Plus, youll have a Dart penalty charge that could be as much as 125. I would also hope that you will not get charged both because of your day and the time being just two minutes late which could easily be down to the payment system being slow. Read on to find out what you need to know about a Dart penalty charge notice and whether you could get out of paying it. The problem was I never saw the notification Until 16 days later as I was abroad on holiday. I have received NO communication until this, and the letter states I didnt pay the first charge on the first letter they sent to me a letter I didnt receive. Make sure you keep a record of making the payment. I crossed the tunnel on 10th April, and only got a chance to pay online 2.50 now (11th April 2.45am). I dont know why, I only can assume that along the Christmas festivities I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. Fair enough to expect Brits to pre-pay, but how is this to work for tourists????? I have just got back from holiday today and have paid the two way toll charge of 5. There was an odd-looking letter C on another sign, so we assumed it was something to do with the congestion charge. We were advised that the admin fees were not recoverable. Thanks. I picked up a rental car at Leeds who did not tell me about anything ,when a warning notice came through with a penalty charge notice from dart charge, the rental company sent me on two administration letters that I was charged for at 35 each. First the Lendal Bridge in York, now the Dart crossing. Note: An appeal to an independent adjudicator must be made within 28 days of receiving the rejection letter. Pay now the standard crossing fee and you should be fine. They never said if you use dartford crossing, remember to register this vehicle! You should certainly remain exempt if you were before. But I am still waiting for the balance to appear. so AFTER 21 DAY from the date written on the notification 19 Dec 2015 !!! They calculate 5 days for delivery at the most ( receipt by the 10th, which is out of the question ), which made the reduced penalty payable by the 24th too late when I got back home on the 29th. If you would like to submit a freedom of information (FOI) or subject access request (SAR), please read this guidance Work for DART do you, George? Hi- Thanks for sending your story. NOT a happy bunny! I believe its wisely to pay 20 per year for unlimited crossings, rather than spending gallons of fuel going some other routs. There is no signalling at Clackets lane , mobiles from Europe do not always connect. Yes get online or phone and pay now. Pretty disapointed that i had opened an account and monies were taken without my permission.