2018 ZIM Integrated Shipping Services Ltd. | All rights reserved. Our terminal partner websites and additional information on demurrage payment can be found here. If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. text-align: center; P.O. Newark - first 6:00 AM following container discharge Contact information for the different equipment control teams can be found at t. How do I know if my container is an off hire? Tacoma, WA 98401-2985800-657-9808info@nwseaportalliance.com, Seattle Harbor | Directions Book your shipments online via SPOT at a fixed price and with a loading guarantee to know when they will arrive. Reefer demurrage includes plug-in/electricity charges. <atitlt="print screen" alt="print screen" onclick="window.print();"target=" _blank" Style=cursor:pointer;">print button ATTN: MyEvergreen Returns Marine exchange of SoCal, APL: (800) 999-7733 DETENTION: Compensation payable when the Merchant holds Carrier's Container outside the port, terminal or depot beyond the agreed amount of Free Time. Identifies an unique user across multiple applications. Third party cookie set by Microsoft SharePoint which remembers whether the window is in full screen mode. Please email tiwyard@everport-terminals.comif you have any questions or issues regarding the appointment system. Start your search for the right partner for your business. Please verify the empty container return location with the shipping line owner of the container before delivering empty containers to the terminal. When your package is ready do one of the following: For the U.S. Port Elizabeth is APM Terminals' largest terminal on the east coast of North America, and offers the largest reefer capacity in the port of New York and New Jersey. The Northwest Seaport Alliance Where do I return my empty container? Please check your emails if you have not yet activated your account. Empty Management and Street Turns Empty Return Instructions Dual Move Appointments Vessel Schedules Medical Supplier Container Reservations Current eModal Platform Status All eModal systems are functioning normally. Holiday Schedule If you received a defective or damaged item our customer service team may ask for you to send a picture of the items instead of returning the items. Each appointment therefore is valid for two hours when including grace periods. Read more. When free time expires, demurrage accrues for each day irrespective of whether the facility is open or closed, given the full free time period was given to pickup the cargo. The e-mail must be sent prior to the first day being requested for a waiver and be sent to. We will work directly with the retailer on these issues of consumer returns. To view free days and last free date information for containers, along with pickup and return location basis click here: Please find the Activity Location codes for Demurrage and Detention Invoices below. Weekly summary of key operational news, new features to assist customers, key metrics such as projected gate volumes, and vessel schedule. At Evergreen Shipping Agency (America) Corp., Quality is our best assurance. For disputes involving a change of paying party, written confirmation from the party who will pay is needed. Limited same day appointments will be available for certain transactions, however not all transactions will be guaranteed. Everport. For UPS or FedEX, please drop it off at your nearest UPS or FedEx location. Disputes must be submitted to Maersk within 30 days of the invoice date. Affix your shipping label to the package, making sure no other tracking labels are showing. Depot Information | Evergreen Call us at + 632 88860258 + 632 77281234 Contact us Local Contacts Branches Depot Information Depot Information CEBU PHILIPPINE MULTIMODAL FREIGHT SERVICES (PMFSI), INC. Beside Cebu Comm'l Bldg., Humabon St., Cebu, Philippines Learn More CENTRAL VISAYAS TRUCKING SVC. Here is how to check the appointed depot information for empty container return. Average ship times may be longer than expected. Trucks serving our international container terminals must have an active RFID tag and have a 2007 or newer engine or a certified equivalent emission control system. These days will be countable days within the free time period for detention. APPOINTMENTS ARE REQUIRED FOR ALL GATE MOVES. As a standard, our returns policy is the following: No unauthorized returns will be accepted. Usually used to maintain an anonymised user session by the server. Stores Boolean values to check whether website must be animated. Appointment slots will open 7 days in advance (subject to change). Please contact our customer service department at 1-877-509-2956 within 90 days of receiving your shipment to initiate a return. Please enter container number (s) below: *Note: If you would like to enter more than one container number, separate each container number by pressing enter. In the event you wish to change the party invoiced, please e-mail. A portal for shipping and transport information. Search your BL number in the provided column. Remembers the users tracking preferences on www.oocl.com (e.g. Local Information. Over 100 warehouse facilities operate within 15 miles of port facilities offering a variety of services for handling transload cargo. Sticky session ID used in load balancers. Were recognized nationally as a major container gateway, but also handle breakbulk, autos and bulk commodities. text-transform: uppercase; Disputes due to inability to secure a terminal appointment to return equipment: A time stamped screenshot of a terminal appointment system indicating an appointment was not available at any applicable Carrier return locations for the date a waiver is being applied for, including all shifts where applicable. Allows customers to track cargo , check sailing schedules, make bookings, and more. Limited same day appointments will be available for certain transactions. If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. Import Empty Return Instruction ***IMPORTANT MESSAGE*** Please input complete container number (four letters and seven digits, no space in between or after. Free time for carriers equipment commences on the day equipment departs from carriers container yard. Direction: Import We appreciate your business and will work with each returns request on a case by case basis.As a standard, our returns policy is the following: Evergreen Enterprises, wholesale gifts, sports, home & garden decor. ** Newark/Miami includes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. Free time: Working Days Please enter container or bill of lading IDs (Maximum 50 Entries). Request. } We are a leading container gateway in the United States. Go to Maersk One Stop Import Solution (MDDC) website. Look up rates for new shipments and inland tariffs. Please search the Empty Container Return Exceptions list to locate your empty container delivery location. Baltimore - first 8:00 AM following vessel departure FREE TIME: Free Time is the period agreed between the Carrier and the Merchant for which Demurrage and Detention shall not be paid by the Merchant. Empty Return Information 20' Dry, 40' Dry, and 40' High Cubes are Returned to Fleet Street - Berth 64 . These days will be countable days within the free time period for demurrage and detention. Please enter container or booking IDs (Maximum 50 Entries). All rights reserved. Pacific Maritime Association Contact us and we will respond within the next two working days. Port of Los Angeles Modified on: Thu, Aug 30, 2018 at 11:23 AM. Thanks for your cooperation! *excluding Newark/Miami excludes APM Terminal in Port Elizabeth New Jersey, PNCT (Port Newark Container Terminal), Global Terminal Jersey City, Maher Newark Terminal, Global Container Terminal, Bayonne, New Jersey and Howland Hook, Staten Island, New York), Miami, Florida. Ends on the day that the full container is gated-out of the terminal. Each daily screenshot must be time stamped and show no appointments were available for all shifts and as far into the future as the terminal system allows. .eg-eyebrow-right { This domain is owned by Doubleclick (Google). } We refund the returned merchandise within 8 business days of receiving the items. But in case you don'tperhaps it's not what you were expecting or the style just isn't youwe will issue you a quick refund. Notifications must be sent via the website. Empty Return Instructions Keep Motor Carriers up to date on empty return activities Using the eModal Empty Return Instructions (ERI) module, Ocean Carriers & Terminal Operators can update their specific return instructions for Motor Carriers. Appointments will be for one-hour slots with 30-minute grace periods on each end of the hour. The eContainer application will advise where to return an empty container in a given metropolitan location. ZIM operates a modern fleet and anetwork of shipping linesoffering cargo transportation services on all major global trade routes, supported by thecompany's local officesand representatives around the world. With an APMTerminals.com account you can: An APMTerminals.com account enables you to save containers to your Container Watchlist, set daily Watchlist email notifications, and subscribe for Terminal Alerts. If your item is defective, you have one year from the date of purchase to return it. text-align: right; Shop our 'Positively Playful' collections! width: 100% You should be receiving a notice. Please email tiwyard@everport-terminals.com if you have any questions or. then select the "region" for notification. However not all transactions will be guaranteed. Reefer container with IMO follows Reefer. The Northwest Seaport Alliance is a marine cargo operating partnership of the Port of Seattle and Port of Tacoma. DOCUMENTATION FEE FOR ALL IMPORT TRADES - EFFECTIVE DECEMBER 1, 2020. Appointments will lockout 30 minutes prior to the start of each hour. An APM Terminals account is also required to manage Truck Appointments or Additional Service Requests at some terminals. All returns and/or invoice adjustments must be accompanied by an Evergreen Enterprises return authorization number which can be obtained by contacting our Customer Support Team. Empty reefer containers will be released against bookingsand accepted as export loads5 working days prior to vessel arrival. Each daily screenshot must show no reservations were available for that day and as far into the future the rail reservation system allows, or up to the end of the receiving window whichever is sooner. Choose the Place of Delivery (POD) of your shipment. Activity location codes for demurrage and detention, Submission of release request instructions. It . OOCL, CMA, APL, and COSCO Empty Reefers will only be available on gate hours 07:00 to 16:15. width: 20%; Please send all returns or exchanges to: Meat (Applicable to operating reefer cargo for the commodity meat at all U.S. ocean terminals except Baltimore, MD, Boston, MA, Jacksonville, FL, Mobile, AL, Newark, NJ, Port Everglades, FL, Staten Island, NY). The main business activity is: Doubleclick is Googles real time bidding advertising exchange. Copyright 2021 Advent eModal. Pier 46, 401 Alaskan Way S, Seattle WA 98104, Tacoma Harbor | Directions Your user specific instructions are to be followed and supersede any instructions published here. padding: 5px; . Please enter container IDs (Maximum 10 Entries). You are free at any time to withdraw your consent in the MANAGE SETTING by changing your selection. Click on DnD Calculation tab. Maersk North America Market Update (February 2023), Service changes Asia to/from North America sailings, Genset Charge - U.S. Collects IP address of visitors, date/time of visits and visit time. This will benefit all trucking companies . Please key in your Shipping Line name for each terminal. We will provide feedback on your dispute within 5 business days of receipt. If you have not, or just want to be sure, you can search the list we . To ensure appointment availability, it is encouraged to place appointments daily by noon. UIIA Notification Region. Prevents unauthorised use of login credentials or access of system. Container : 60 containers max. Allows the user to access multiple applications by using single sign-on. Please login or create an account to access online services. Port Everglades - first 7:00 AM following vessel departure Greer, SC and Front Royal,VA) free time and demurrage charges are according to Maersks tariff levels for ocean terminals. Disputes due to containers associated with Government holds: A statement validating the customs hold was not a result of any action by the shipper, their agent, or any party to the bill of lading. The information is not intended to replace any user specific ocean carrier assigned instructions you may have received relating to your container instructions and documents. Terminal Island, CA 90731. Carrier will stop the detention clock effective the next business day after the notification is received. OOCL, APL and CMA containers use TRAC or trucker-owned chassis only. Third parties and social media networks also place tracking cookies. For Evergreen export reefer container mounted on an Evergreen genset chassis: If not delivering to ETS, have the terminal flip reefer and return genset chassis back to Everport. Returns of standard cartons received 30 to 90 days after shipment are subject to a 50% handling fee. A platform for our supply partners . display: block; Customs voyage, detailed container specification enquiry, carbon calculator, and If, for any reason, you are not 100% satisfied with one of our products, please return it for a refund within 90 days. Such screenshots must be taken between 6:00 a.m.-12:00pm (noon) the day before the Waiver Date and between 6:00a.m. By using eContainer, available 24/7 for your convenience, you will have no need to contact a local ZIM office, saving you time and procedures. Refunds are in the If the buyer claims parts are not as ordered, they must notify Caplugs within 30 days of delivery. Note: This Return Policy is for Businesses Only who are direct customers of Evergreen Enterprises.If you are a consumer who has purchased our products from a retailer, please work with the retailer to return the product and discuss your credit.