OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. <>>> Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. The team were very helpful and understanding of my dangerous situation. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Please ask your Neighbourhood Housing Team for details. Time to have your say on the future of our leisure service. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Visit directory. If so, please keep reading as youre just what were looking for! Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Whats in it for you? If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. To keep up to date, why not follow us. Well, theres so much on offer and heres just a few of the highlights! Top Jobs in Gateshead, England. The report found the repair centre's ability to handle calls was deemed 'critically low'. United Kingdom. <> A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. This makes sure that everyone is treated fairly. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. View details of your former and current tenancies including rent statements and repair. These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Payslips. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk Always ask to see this card before letting anyone into your home. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". You can create a free account to post activities, services and promote organisation working in Gateshead. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. We encourage our people to think differently, do the right thing and be innovative. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. You can also claim compensation for the damage that has been caused during repair work. These include re-fixing toilet seats and repairing minor leaks. 182-184 High Street Clothes and material items Any clothing or other material items such as curtains, bedding etc that may have been spoilt due to damp conditions in the home or mould growth for example may be claimed for. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Request a FREE property inspection to find out how much your claim is worth. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. 27,852 - 30,151 a year. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Wherever possible we will place the order immediately. We will pay compensation for damage which is our fault or our contractors' fault. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. Read more about the Housing Capital Investment Programme. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". We would not replace all items, only the ones that are required. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Well help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year, Youll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme, You will receive a generous mileage allowance when using your vehicle for work purposes. Our business support events remain cancelled for now. We are Gateshead Council'sHousing Team. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. The department is on the lookout for more callhandlers and building technicians. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. My flat was repaired in time for my childs birth and I received rent refunds and compensation. However, our partners are continuing to deliver a series of . Gateshead. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Housing Disrepair I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Connected Voice are collating information about support across Newcastle and Gateshead. Council tenants can also be offered evening appointments for repairs from 4:30pm. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. 0191 433 3174. housingadvice@gateshead.gov.uk. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. East Ham You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. We will tell you in advance when any work like this will happen. I have got this complaint, they monitor it and see it through to the end. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. These are repairs which need quick attention and don't need an inspection first. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. Homepage for Gateshead Councils Benefits and Council Tax information For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Background 2. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Do you want to work with us in helping to create spaces that are great to work and/or live in? Thursday 26th January 2023. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support Gateshead, England. endobj Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. stream If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Internal deterioration such as damage to carpet, walls etc. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. We will first make sure that it is our responsibility to do the repair. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. As a council housing tenant, you are entitled to a good standard of living. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. Gateshead Now is a collection of the latest news from Gateshead Council. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. These are repairs which could cause injuries or further damage if they are not dealt with quickly. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. We have guidelines on how long different repairs should take. You can also include claims for loss of earnings and care costs if necessary. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. Gateshead Council aims to complete the backlog by late March next year. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Regent Street Please continue to be patient, as we are experiencing a high volume of phone calls. 4 0 obj 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. Work to the outside of your home may not need an appointment. Some of these repairs need to be inspected before the repair can be done. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. This is commonly known as filing a compensation claim for despair against a housing association landlord. This covers things like outside painting, replacement windows and annual gas servicing. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If you continue to miss appointments for repair work you may be charged. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. We will need to look at what has been damaged so please don't throw anything away. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. We are Gateshead Council's Housing Team. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Thank you so much. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. about Our Customer Scrutiny Panel needs you! We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. London Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. We hope to reschedule these events at a later date. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. If so we can help you claim compensation on a NO Win, NO Fee basis. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). Gateshead Council. I have to tell you, this week I have had four complaints that have been going on for two years. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. It is also possible to claim for any damage that may have been caused during repair works. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. If this is not possible, we will replace with the items we hold in stock. Our employees and contractors carrying out work will show you an identity card. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. : 50K - 53K. 1 0 obj This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We hope to reschedule these eventsat a later date. You have the chance to buy up to 10 additional holidays per year. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. However, the contractor will not ask you for any money when they call. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. :L+Ftc[Sdu|^Y^. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services.