This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Bus times vary by individual route, so be sure to check the schedule for your specific route. Operators are not permitted to handle service animals. An application is complete when the applicants Part A is matched with the Health Care Professionals Part B. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. The fax number for Mobility Eligibility is 404-848-6900. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. MARTA reserves the right to limit the number of replacements. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. To view the full code, please visit If the disability continues beyond the certified time, MARTA will require a revised certification from the customers Health Care Professional. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Atlanta, GA 30324-3330, Via Fax: The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. Learn more about bikes and MARTA. For more information, please call Customer Service at (770) 427-4444. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. 404-848-5389, or mobilitycertification@itsmarta.com, If service is to be suspended, the reasons will be provided. Please note that your application will not be processed until MARTA Eligibility receives your completed Part AandPart B forms. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. MARTA Mobility. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. 404-848-5000 . 4. MARTA Mobility. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. If a card has been confiscated due to usage by any unauthorized property. MARTA Mobility is a shared ride, advance reservation mode of public transit. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Cards MUST be turned in immediately for a re-placement at no cost. For individuals who wish to learn to navigate MARTAs fixed route and rail systems you may contact MARTAs Travel Training department at 404-848-5193 or Mobility Operators do not provide services that exceed door-to-door assistance. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. MARTA Mobility. Assistance for TDD Users: (202) 366-0153. Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. The Travel training service will match you with a travel trainer who can: The U.S. Department of Transportations ADA regulation, 49 CFR 37.129 (a) provides that, with the exception of certain situations in which on-call bus service or feeder paratransit service is appropriate, complementary paratransit service for ADA paratransit eligible persons shall be origin-to-destination service.. Please tap your Breeze card within 30 days of purchase to activate reload value. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. (Across from Lindbergh Center station) Lost Item Inquiry Formfor lost items. MARTA Mobility does not access residential driveways. If an applicants disability prevents him or her from completing the application, the application will be completed by a Mobility Service Agent over the phone and mailed to the applicant for review. MARTA Mobility service is curb-to-curb. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. 404-848-5000 . Wheelchairs are defined as three or more wheeled devices. Transfers between CobbLinc Paratransit and MARTA Mobility are free at the Cumberland Transfer Center and the MARTA Arts Center Rail Station. It may also be used to transport customers to fixed route, bus, or rail stations (feeder service). The customers Ready window begins at 6:45 AM, and ends at 7:15 AM (Ready Time plus 30 minutes). MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. Learn more. Everybody needs their own. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. It's part of making MARTA a transit system everyone can use. To request information in another language or in an accessible format call 404-848-4037/ 404-848-5665- TTY, Click hereto view the MARTA Mobility Guide. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. Service cannot be provided earlier, later or on days when MARTA fixed routes bus and rail services are available. Customer must arrive at work, school or appointment no later than 8:00 AM. Benefits and job security are a plus also. MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 2. Visit our Using tobacco or electronic cigarettes or vaporizers is prohibited. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. A MARTA Mobility Service Agent will explain the service and/or mail an application. MARTA Mobility Customer entering through Rail Station fare gate Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Please be advised Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. However, customers should contact the local transit authority to confirm scheduling rules and regulations. Leadership; History & Vision; MARTA at a Glance; MARTA Service Standards; Key Performance Indicators . B. Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! Please complete the In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. The application allows for the following online: Employees can view and update personal information, submit . Individuals may forward the completed application in the following ways: Via Mail: Failure to cooperate with safety related policies may result in injury or loss of service. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service.