", In other cases, the price started off in Aussie dollars but the final charge was in Euros. In 2017, 400 people who bought tickets to the Australian Open tennis tournament on Viagogo which referred to itself at the time as the "official' ticket seller for the event were turned away at the gate. When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Prices are set by sellers and may be below or above face value.". Yes! From the actions menu, select the 'Request Refund' option. Yet we didn't see any mention on Viagogo that our tickets may be duds, and Viagogo refused to acknowledge to media in the recent Elton John case that the rejected tickets were fake. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. The switcheroo could mean a currency conversion fee from your bank. -Discover the hottest events in your area. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. This charge is in addition to the amount originally paid for the tickets. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. She was told that up to 200 people had also been turned away due to fake tickets. The email response they send is a template. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Viagogo does not pay sellers unt. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. -Skip the queue - buy your tickets in just two taps. The ticket was sent to my home address which I took to Singapore, this ticket cost me all up $600.00 Australian dollars, unfortunately the day I got in Singapore I lost the ticket, when I contacted Viagogo they just wiped there hands even though I had a account with them. By using our Site, You agree to accept this Agreement. We recommend lodging a complaint about Viagogo with the commission by using its online complaints form, calling 0800 943 600 or emailing contact@comcom.govt.nz. PLEASE DO NOT TRUST VIAGOGO! Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. "Viagogo is committed to providing an important service to consumers that use our platform," he said. 2.7 Payment Authorization. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. We care about accuracy. The federal court ordered an injunction against Viagogo, to reinforce the need for adherence to the consumer law. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. PLEASE REPORT THEM TO PREVENT MORE VICTIM! But the messaging in small letters at the very top of the screen is easy to miss. Viagogo will keep saying they already paid you but they will never show you the proof of payment. To post a ticket for sale on viagogo You must first register with the Site. If you fancy a viagogo event roulette then use this company. Posted by July 3, 2022 la times podcast on viagogo refund australia July 3, 2022 la times podcast on viagogo refund australia Therefore, you will only be reimbursed if you return the tickets to us no later than June 5, 2019. How do I find tickets I've already downloaded? Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. After multiple emails to Viagogo, Kent has been refunded $280. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. I'm Travelling - where and when will I receive my tickets? We may investigate complaints and violations of our policies. Try to get in touch with the reseller for a refund. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. You may also have extra rights in your state or territory. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. the application was unnecessary at the time it was made. 1. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Enter a valid email address (e.g. The Federal Court ordered an injunction against Viagogo, to reinforce the need for adherence to the ACL. Note that Your payment may be withheld if you violate this clause. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. use your ImmiAccount to request the withdrawal of your application by submitting form 1446. your Prospective Marriage visa was cancelled by the Minister (unless you have requested for it to be cancelled) or, you had lodged an application for a Partner (subclass 801) visa and paid a reduced VAC because you held a Prospective Marriage visa or. You may have to fill in a Dispute Claim Form. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. To be a member of this Site, You must agree to accept the terms in this Agreement. Instead, try searching for the official website of the band or venue. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . See something that's not quite right in this article? Here are our four CHOICE tips for safe ticket buying. We take no responsibility for such issues. 2. 4.3 Sellers Shall Not Include Promotional Material with Tickets. Viagogo DO NOT refund and are not contactable. Business practices were unacceptable and penalty is warning to others that they are subject to Australian law, consumer watchdog says. "After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. It has been fined in Italy and . In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. The ticket reseller Viagogo was kicked off Google in July 2019 for all kinds of good reasons. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. The company has been the target of customer complaints, industry backlash and court action overseas. In August 2017, the ACCC announced it was taking Viagogo to court. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Generally, a VAC willonly be refunded in certain circumstances, including if: If you reverse or cancel a payment for your application: Refunds for the Skilling Australians Fund Levy are only possible for limited reasons. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Stay away from them!!!! ! What is the viagogo complaint handling process? The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Sellers who commit to send tickets directly to viagogo are not required to confirm the order. At no time do We provide the Buyer's payment information to the Seller. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. 6.10 Notices. If your application is outstanding but you no longer wish to proceed with the application you need to: Follow these steps to check the status of your payment and request a refund: Generally, you will not be givena refund just because: If you think we made a mistake that caused you to lodge your RRV application in error, let us know. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. you lose thetravel facility remaining on your previous visa when your RRV is granted. 1.1 Introduction. Your rating will help us improve the website. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Send the completed form to the office processing your application. We made the case to Google Australia that Viagogo is still up to its old tricks. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre More answers below Cleartrip is not giving me a refund on a cancelled ticket worth of 21,000. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. You may only use the Services if You can legally enter into and form binding contracts. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Genuine tickets had not been available eight months before the match, when Docherty bought his fake tickets on Viagogo. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. I haven't received an email confirming my order. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Viagogo will never pay you after you sold your tickets and you can never get back your money. I contacted Viagogo, seeking a refund for their deceptive practices in checkout and misrepresentations, without success. The ACCCtook action against Viagogo in August 2017, and in April 2019the court found Viagogo had misled consumers. Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 1. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. "Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us," the spokesperson says. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Those phrases "had the effect of drawing the consumer further into a marketing web and also a transactional web", the judge said. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". The standard would require ticket resale websites to show the original face value of tickets and disclose the fact that the websites are not the original ticket sellers. When We receive an offer by bank transfer, We will check to see if the bank account is valid. We are not involved in the actual transactions between Buyers and Sellers. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. You may find other users information to be offensive, harmful, inaccurate, or deceptive. 5.1 Investigations. 2.4 Listing. View FAQs But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. viagogo is a global online platform for live sport, music and entertainment tickets. 2.3 Username and Password. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. Viagogo said in a statement that it offered a high standard of. In March 2017, we referred Viagogo to the ACCC and later handed it a Shonky Award. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Stay Up to Date Be the first to know about the latest events and special offers privacy policy Regional Settings Country: Australia Language: English (Australia) Currency: US$ United States Dollar More Help Centre About Us Affiliates Careers It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise that tickets could be refunded when deciding whether to do business with the defendant. 6.4 Release. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. You can email the site owner to let them know you were blocked. Contact Viagogo directly - raise a complaint & request a full refund. We do not control the information provided by other users which is made available through the Site. If a ticket is sold for more than the allowed cap, the event organiser may cancel the ticket and refuse entry to the person who holds it. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Viagogo will never pay you after you sold your tickets and you can never get back your money. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. 2.12 Seller Payment. 6.2 Waiver of Consequential Damages; Liability Limit. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. They take your money and have no way to ensure you get the tickets. [It was like getting] blood from a stone.". Note that this is separate from any Tax viagogo is required to charge on its fees. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. To register, You must provide your real name, address, phone number, and email address. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. The Australian Competition and Consumer Commission alleges the Swiss-based company, which has come under fire for heavy mark-ups, hidden fees, cancelled events and failure to provide refunds . 4.1 Double Posting and Removal of Tickets. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. All sales and bids are final. Provide lots of information and make a claim for a refund. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Login to your ImmiAccount From the 'My Payments' drop-down tab, select 'Manage Payments' Previous payments and their status will be displayed If the payment status in ImmiAccount is 'Credit' or 'Paid' a refund can be requested. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. We at CHOICE acknowledge the Gadigal people, the traditional custodians of this land on which we work, and pay our respects to the First Nations people of this country. Glenn ended up reselling the tickets on Viagogo at a loss and getting put through the wringer by Viagogo when he tried to recoup his money. Find out more about fact-checking at CHOICE. 6.11 Permitted use. Safe ticket buying if you're going to a gig or sporting event. 3. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Why do my tickets have someone elses name on them? Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. Unfortunately, postmarked entries after June 5 will not be accepted. Form 1424 - Refund request. ! 2.1 Requirements. 7.2 Copyright. Just as before, when you make a ticket selection, the clock starts ticking. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. However, Moody's Investors Service reported yesterday that Baker's . If You do not qualify, do not use the Services. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. 2.5 Tax on Seller Proceeds. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Google says Viagogo's lack of price transparency, last-minute change of currency on prices and pressure-selling approach don't constitute a violation of its rules. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. The action you just performed triggered the security solution. You are on a Viagogo website. The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. (Subclass 870) Sponsored Parent (Temporary) visa. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If the Google listing says ad, do not click. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services").