Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. The ticket is valid only for the event, date, time, and seat location issued. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. Click here. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. She also helped out with another refund I needed and was so quick. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. I went on live chat to sort out getting refunds for postponed tickets. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. Plans can . Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. If the event is rescheduled, we'll advise what options are available to you. Click on the relevent section for more information. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. . Feb 17. Occasionally making progress only to be timed out. Are you looking for comprehensive cover for Covid cancellations? For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. Paypal said they don't have any authority to cancel it, AXS said that the event promoter has a no refund, exchange or cancellation policy. 1999-2023 PayPal, Inc. All rights reserved. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. A scan or clear photograph sent by email is acceptable. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Shipping information, if any, is provided at checkout. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. Occasionally, we may require that the physical ticket is sent to us. Be the first to know. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. x. BOOKING REFUND PROTECTION IS AN OPTIONAL SERVICE OFFERED BY THE BOOKING VENDOR AND ADMINISTERED BY TICKETPLAN ON THEIR BEHALF. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. Submission of our own medical confirmation form is preferred, please download it here: medical form template. or was there no option for you? Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. OH MY FUCKING GOD! XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Exceeding these limits may result in cancellation of orders without notice. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. I don't know why LiveNation pushes them, but it . The availability of tickets is subject to change. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Then be careful what insurance you pay for. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. So I decided to treat myself and girlfriend to VIP tickets. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Individuals in possession of a recording device are subject to confiscation and/or ejection. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. Has anyone experienced anything similar? The original advice from the armed forces giving advice to travel at short notice for military service. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. You should receive a confirmation after concluding your transaction. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. I purchased my tickets with my AMEX can I make a claim with them and get my money back? Thanks for signing up for the event guide! During the event, strobe or theatrical lighting may be used. So please be as cautious as possible when going through AXS. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Please visit our help page or contact customer support for assistance. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. I am supposed to submit a claim, with my email address - I can't get in. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. If the event is cancelled, we'll issue you a refund automatically to the original payment card. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Official Tickets and Your Source for Live Entertainment | AXS.com Find a will ticket on Gumtree, the #1 site for . If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Sorry Peter Kay, much as I love you, my 750 is going elsewhere. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). We can't reclaim the money and issue the refund to a new card for you. found at the bottom of this page. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. Violation thereof is grounds for revocation, seizure or cancellation without refund. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Please note that we can only look to consider refund applications where your private transport has broken down on the way to your booked event. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. It's all a fan needs, all in one app. When it's time to go home, all combo lock deposit refunds are issued quickly. Dollars. You will also be responsible for paying any applicable taxes relating to your purchases. found at the bottom of this page. You should evaluate your risk in determining whether to attend the event. Disabled seating is incredible on all levels of the arena. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Thank you for taking the time to let the people know. Peter Kay tickets --. You should base your purchase decision solely on the information provided. If I have Allianz ticket insurance and miss an event, can I get a refund? Took about 5-6 weeks and lots of following up but did get all my money back. Hey did you end up filing a claim with Amex? We need you to provide specific evidence of illness or injury for the ticket holder affected. Pick your exact se. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders.