There is a 10% selling fee for each item on Mercari. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. If the shipping is late due to no fault of your own, people can then leave the review on your page when it does not reflect the seller but the carrier. It's honestly a dying company. Here are the 5 elements for Mercari listings: Mercari is a barebones selling platform. I purchased 2 working computers, got one, it was dead. Pick one of the provided reasons why your account was limited: My account was limited for identity verification, My account was limited for unusual activity, My account was limited for the prohibited item(s) or conduct, Fill in the form under the Still need help option. Question for you: Can I pay or get paid with PayPal? Reading them is crucial for sellers as well but first, they should keep in mind these: Listing any of the items that are on Mercaris Prohibited items list can have massive consequences for you. You will need to enter your email and name and come up with a password. knives, knives that are concealed or hidden within other objects, or are I live in ID and that was the address on the order. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. Take note of items that you can't sell on Mercari. Smart Pricing will adjust the price based on market demand, but it will never go lower than your floor. Payments are processed on the site, preventing fraud or scamming people through the site. After 48 hrs, the system allowed me to send an email about the problem. There is absolutely zero customer service absolutely no concern for their customers which are being put in to dangerous situations. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[336,280],'ecomsay_com-large-mobile-banner-1','ezslot_9',142,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-1-0');On top of all that, sellers should avoid listing items that are on Mercaris prohibited items list. This also personally helps me build momentum when it comes to listing. Furthermore, buyers are eligible to get the refunds for fair reasons such as: However, Mercari will deny the buyers request for reasons like: For valid reasons, can request a return from their items Order Status page. I have personal experience with buying something not as described. with copyrighted characters, brand logos, etc. I have not done any buying or selling on the web,. All rights reserved. Exactly what I had wanted at great price. Upon receiving an order, the buyer has 3 days to confirm the order to either accept it or request a refund if the item is not as described, damaged, or missing. I will never buy or use Mercari App ever I will donate it too Goodwill were it belongs and the money l paid for it as charity They have at Mercari low class sellers and high tax and shipping cost LESSON Learned!! It would not power up. Every time I try to sell the page you have reached 600. Mercari selling has quickly become my favorite marketplace due to its streamlined selling process and massive pool of shoppers. I have bought items then find out the seller collects but does not ship the same item 10 times they do it again Mercado gives them thumbs up, someone sells fraudulent items you can get a refund jumping through hoops then they will sell it again, fraud, I finally filled out a W9. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. Please, let me know in the comments below. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. This means the seller did their part. In such a situation, Mercari will check the tracking details to make sure the item is delivered to the buyer and will release payment to you instead of forcing you to refund the buyer. What happened to the package once it left drivers hands is anybodys guess. you will get the wrong item or it wont come. or selling lottery tickets and pull tabs. In the event that the seller confirms the shipment but you havent received the tracking details from the seller after 7 days of purchase, you are eligible to immediately cancel your order from your Order Status page. Mercari doesn't care about the replica sellers. Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. And today 21/07/21 I am surprised to receive the 2 goods, but they were 2 iphone 6 cell phone cases that should cost less than $10 each. Now of course I cant even leave feedback about this seller. And this particular seller STILL has not sent my items after four days! To resolve the account suspension issue, you must contact Mercari customer service. After this last step, youre ready to list it! After logging in you can close it and return to this page. Good info. Thanks Erica (and Julie) for posting/sharing your experience. ago Hmm that's interesting since she tried lol but thanks for letting me know. do not sell on Mercari. In the event that the seller accepts the buyers return request then the buyer will have to return the item to the seller within 3 days of approval. In such a case, it is unlikely that Mercari will release the payment (paid by the buyer for your item) to you, and there are higher chances that the buyer will be given a full refund since their refund policy clearly states: If the item is not as described, the buyer is eligible to open a dispute and get a full refund (more details later). Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Mercari is NOT a safe place to buy. John said there were photos, but the seller neglected to show photos of the holes, OR tell them about them so they could decide what to do. However, if you are selling designer items, you can be authorized by Mercari to list them for up to $5000. Well today Mercari terminated my account due to fraud buyers filing false authentic claims, they cancelled 36 in progress transactions and fully refunded the buyers, even with the buyer already having the item, or is in transit. Not delivered, so opened tracking , which said delivered to NY. I have been burned by Mercari more times in the past 6 months than I have in my entire 10 years on eBay. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Mercari should have refunded you I think thats wrong if you asked the questions to the seller of what specific lens it is. I paid $500 and checked out the sellers reviews before purchasing. @chaocathy1 A tracking number is required for all items. The shirt that was sent to me came from a replica site and I had photo evidence of that . In this article, we will compile a list of useful and actionable tips on how Mercari works, what you can sell on Mercari, what the Mercari seller fees and shipping options are, and how to sell on Mercari and other marketplaces fast and effectively by using Crosslist. You could attempt to send a stern letter from a lawyer to this scam buyer. not going to use it again. How did I know they were womens and not mens? Their shipping is HORRIBLE. Mercari will tell you that enough canceled orders will make an account look bad, but thats impossible because all the person has to do to boost their ratings is make a heap of really small purchases. My son does not have his item or the payment for it. No date has been set for sentencing. How do? What you can sell on Mercari? If they lied about receiving it then how did they send it back? When you get a sale, the company will email you a printable shipping label. Hopefully never Truly unexpected and it seems to have ramped up since December 2021. I had the same exact issue. I shipped a expensive item using the printed Mercari label. Mercari does not want to give a return shipping label and refund my money despite doing all that they asked me to do. Ive reported it to Disney, Hulu and Netflix. Easy as that. I just feel bad because I see how it could have easily slipped through the cracks but if I am sending more evidence I dont know why they didnt bother to use it. This is why big closet sellers often enlist the help of automation software to ensure that their listings don't violate the platform's terms of service. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Amazon I never used just because I dont really like Amazon as a company. Hey Jessica, It depends! It was the weekend and I could not do it. Mercari has a strict policy of not selling counterfeit products and takes strict action against sellers who list fake products on the platform. Never had a problem with ebay! trusted seller, item that I want, cheaper than normal but still reasonable; never comes. As mentioned, Mercari allows you to sell practically anything that you are able to ship: electronics, clothing, household goods, and so on. So if you haven't read the Terms of Service, it's not uncommon for a seller to disobey the guidelines. Now they suddenly want to be law abiding Im calling a spade a spade. This comprehensive guide is split into sections for easy navigation: If you want to sell stuff quickly, Mercari can help you sell items faster than any other platform out there due to their streamlined selling process. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. Never ask for personal information no matter whether you are a buyer or a seller, Never provide false information for tax-related inquiries, Never open a dispute against a seller without any fair reason, Mistakenly selected the wrong size and color, Bought it offline and dont need the item anymore. Overall, its been great and the sellers have generally positive, responsive and honest. Download the app, make an account, take a few pictures, put a $1 deposit down for authentication, and list. So, to the question is Mercari legit?, the answer is definitely yes. Heres the recommended shipping method based on package weight and size: If you ship locally, you can skip the meetup for a small fee, and an Uber driver will deliver your package for you at a time that works for your schedule. Testifying about the crisis, Pinal County Sheriff Mark Lamb told Congress to "stop saying the border is secure, because the border is . They simply issued a credit and well, done! They have set it up so that the customer is not protected in any way, even when its clearly fraudulent. I have been in constant contact with Mercari and received the following: I guess I got lucky with my first 20 purchases. On top of all that, their marketplace contains over 2 billion listings, with 350K+ listings added daily by sellers. do not buy on Mercari. Not to mention, incorporating lots of keywords will get your items in front of more people. However, the seller will be paid if the return doesnt receive a tracking scan by the buyer within 7 days of approval. One of the go-to pieces of advice if you are in the reselling business is that you start using a cross-listing app that can help you advertise your items on the different marketplaces, saving you the time you would otherwise need to create different listings. I will be reviewing every email after sending this information. 1. I submitted a request for a refund to Mercari support but it was denied. There are a few things I could do (I.E. It does not release payment to the seller until the buyer confirms that the item is delivered and it is as described. To make it clear any illegal condition in a contract is a VOIDED CONTRACT! Mercari is total crap. Knives, such as switchblades, hunting knives, pocket knives, butterfly Apparently no Mercari considers it a proper reason you mean a valid reason right? That is to say items that are actually manufactured for LV by various factories around the world but rejected as not being "100% perfect". The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Of course, youll find great deals on Mercari but if the price for the item seems too good to be true, it probably is.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-large-mobile-banner-2','ezslot_14',135,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-large-mobile-banner-2-0'); Therefore, you should always avoid buying if you see an item on Mercari selling for an extremely low price than the retail price. Youre welcome, Deborah. And that is why for every single email they continue to send me, they are going to pay for.???? I do love eBay money back quarantine , but I never sale on eBay only as a buyer nicotine or are associated with tobacco or nicotine usage, Items used for identity theft (such as account credentials, user login I think Im done with this site. Its pretty sad you guys do not police it better. The seller failed to disclose damages to this item. Period. If I had verifiable proof of authenticity, Id consider doing it just to teach him a lesson (though thatd just cost me even more money/time). Here is a list of some of the most popularly-bought categories on the app: One of the best things about Mercari is that this is the selling app that allows you to sell items you dont need directly from your smartphone. So this was the cancellation policy for buyers, now lets get to know them: Cancellation requests are usually made by buyers but sometimes sellers also have to cancel the order. Often..if a seller issues an early refund under these conditionsthe item may show up later.and he has already refunded the buyer! Seller acted intentionally or not. Violates any law or government regulation, or promotes or facilitates such Let me know what items you wanna sell? You claim the buyer lied to me about receiving the item.. Note: Flammable or combustible liquids and any other items that require Replica items are what are called "knockoffs". Heres the real Scam If they dont ship, and you get angry and want to write a bad review, you cant. To keep the marketplace safe all sellers need to verify their identity. I have been swindled out of funds by buyers claiming issues with orders. In the long run that can ruin shoppers confidence in your listing. #m13166668176 for $ 27.00 plus tax and shipping cost. It's not only eBay policy you are violating, but federal copyright law. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Having your Mercari account suspended after establishing your seller profile and building your rapport with customers can be stressful. Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. It is the fact that Mercari didnt honor taking care of the customer that concerns me even more. The names List Perfectly, Vendoo, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, and Etsy, as well as related names, marks, emblems and images are registered trademarks of their respective owners. Not from me. I just sold my first item on there, an 800.00 ring and they buyer says they didnt get it, but I sent it by certified mail and I contacted the US postal inspectors who are investigating it. They refuse to cooperate and insist that the credits are there, but they arent. You can view ourwebsiteor have a chat with us throughMessenger. I ordered an item and they said they notified the seller and Im out my money because they never sent it. Yes you can as long as you say that it is not authentic! First scam was BAD ENOUGH, I received jeans containing human blood in the crotch area NOT A STAIN, ACTUAL BLOOD. Selling any product under the prohibited list is forbidden on most e-commerce websites. Then, if no return confirmation, releasing the funds to the seller. Both seller and Mercari profit off corny scams. Worse the money earned goes to gangsters and terrorists. 2. If you receive a notice about an indefinite suspension, Mercari has banned your account. Sigh. First and foremost, Mercari has been in business since 2013 and if it werent a legit platform, it probably wouldnt be around today.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-banner-1','ezslot_5',132,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-banner-1-0'); Secondly, they are not running their business anonymously. Self defense items, including military-grade items. You have to fill out. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. But there are a few things to note: You cannot drop ship on Mercari, all items must be in your possession. 06:58 AM. That goes both way. Looking to make some extra money in the new year? 3 days is your opportunity to say something. shipped at a future date, Restricted from shipping in the mail or other delivery services, Products that have been recalled by the Consumer Product Safety When listing an item, make sure all details in your listing are accurate such as: You should always use original photos of the products in natural light so that buyers can see the exact color of the items. Fortunately, creating an account on Mercari takes minutes not hours. Mercari takes about 11-12% of the sale and refunds you for the deposit once they decide that your item is real. Seasonal Decor. Its your call, but if you want to maximize your stores conversion rate, its best to add some more info about your product here. So much confidence in technology is sickening. When setting your listing price, you can also see your payout upon sale, which makes it easy to know how much youll actually be making. You can easily learn as you go. places like Ebay are better, Hi all , I have been shopping and selling on Mercari for few years Mercari is asking buyers to rate a seller within three days of the items confirmed delivery date. This is the last response from Mercari: There are many online marketplaces available that allow you to sell (and buy) anything from clothing and accessories to tech and used books, and at times it can be difficult to choose the one(s) you want to work with. I will look elsewhere for the items I am in need of. They said basically, it was my fault I did not verify with the seller these were indeed mens boots, prior to purchasing these boot. I was only given 24 hrs to provide photos from every angle of a dead computer. In addition, buyers and sellers rate each other, so users can have peace of mind by checking the . However, both sellers and buyers should carefully read their marketplace guidelines and policies as well to prevent other potential issues. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. Therefore, you need to make sure that the buyers/sellers are also reliable. Mercari is NOT SAFE. They expect you to take whatever they offer. At least one of them has been relisted at a higher price. Interested in buying or selling on Mercari but afraid of getting scammed?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'ecomsay_com-box-3','ezslot_7',130,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-3-0'); In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. You can buy old but still good quality products from accounts on Mercari. If it was marked delivered that is because the company who shipped the item, delivered the item ( they dont lie ). Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. And the seller, who has obviously broken all of Mercaris rules, is still being allowed to sell items on Mercari. However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. Learn more here: http://pages.ebay.com/seller-center/listing/create-effective-listings/vero-program.html#m17-1-tb1. Dont have the item nor the payment. Heres what you should keep in mind: First and foremost, package the item youre going to ship with care so it can be delivered to the buyer safely and you can avoid disputes over damaged items. I had 500 in insurance, but the US postal inspectors are the best bet to take them down. As I said already in the post, everyone that is buying and selling stuff has to be careful. I even sent their rap sheets. If youve received a fake, counterfeit, or not the same item as described in the listing, Mercari allows you to request a refund within 3 days from the delivery date. Required fields are marked *, document.getElementById("comment").setAttribute( "id", "a604b3101a15b9cf9b0a3adedef270c6" );document.getElementById("c08a1a06c7").setAttribute( "id", "comment" );Comment *.