in January 2021, alleging that the Bank breached its exclusive contract with the California Employment Development Department (EDD) and violated the rights of thousands of California benefits recipients. No one cared enough to help me understand the process or why. EDD benefits recipient with a Bank of America EDD prepaid debit card (an "EDD cardholder") who went to use their card only to discover that all the money in their Bank of America EDD account ("EDD account")oftentimes, the only money that they had to survivewas suddenly gone. There are countless people who have been scammed not just by fraudsters but also by the bank! On April 6, 2021, another class action lawsuit was lodged against Bank of America in California federal court claiming a consumer could not access her unemployment benefits through the bank. "I'm a taxpayer. I know its BOAs fault and they do not want to fix the problems. Bank of Americas handling of unemployment benefits is being challenged by a growing list of plaintiffs in at least two class action lawsuits. And have them open my claim back up and then they send me another letter based on the information they have they close my claim or denied it again. They took her money she had in her account , stopped her life insurance and will not speak to her about it. My account been frozen sense 09152020 for edd to check my identity everything back to normal with edd but bank card still frozen with money in the account as of 03092021, $2,600 was stolen from my BOA unemployment debit card. As a result, the suit says, the EDD cards security vulnerabilities became a target in 2020 for large numbers of individuals who used cloned cards to make fraudulent ATM withdrawals and unauthorized purchases. I had my card on me. I had money stolen from my account too. I called them and they told me they had no record of any claim for fraud. The same thing happen to me on the this week on the 5th , $700 was taken out from a bank of America atm in Corona ca and I live in rialto ca I tried so bad, it was all h money I had for my kids and myself, Im waiting to see what happens now,I hope someone helps, I have a claim for 22 thousand that I reported in January account was frozen then had the be verified by Edd which I have been and have started receiving paper checks from Edd and the BofA claim was finally re opened and I faxed in a police report and the thief had used an BofA atm to withdrawal money so I faxed this info in along with my Id showing that it was clearly not me at the atm. And when I went to the gas station to pump gas I noticed I couldnt pump more than $25 I didnt check my account before I pumped gas because I assumed my money was in there. sounds sweet but today is May 4th and the money still hasnt been placed in my account. A number of legislators are pushing for an investigation. Bank of America tells me to get in touch with my sponsor which is SC unemployment, they see nothing wrong. So I had to call back again. So, now Im questioning how BOA is handling our sensitivity information! Get browser notifications for breaking news, live events, and exclusive reporting. They said an investigation would be opened and a Provisional credit would be given in 10 days (it should be given immediately). "They are trying to find the balance between needing to prevent fraud, which we know has pervaded this case from the beginning and getting money back to the people who deserve it," said Ted Mermin, who teaches consumer protection law at Berkeley School of Law and is the Executive Director of the Berkeley Center for Consumer Law and Economic Justice. I had moneys in there from my unemployment and continue to certify every week. Before commenting, please review our comment policy. Updated on August 26, 2021 Connect with leading experts Today I called again and finally spoke to a supervisor only to have her listen to my complain for about a minute only to find out that she put herself on mute. Lost 1000 from my edd boa account, i had my card! I called to reopen my claim, which I was told had been done, only to have zero updates on everything. I called BofA, they gave me an efax number to fax my police report to my BofA Claims account. I am losing everything I worked for and BOA has no compassionate for Americans out here relying on what little DOL is hanging over our heads. Please add to lawsuit. They say they will call me back and never do. I called BOA back in October 2020 to let them know that somebody in England had stolen $700 from my account from a grocery store ATM in Birmingham (information was posted on my account showing where the money was taken out). The complaint rounds out with the contention that any arbitration clause or class action waiver signed by affected Bank of America Zelle customers is void and unenforceable given that these consumers were fraudulently induced into banking [with Zelle] upon the belief that their money would be transferred properly and available to them when they needed it. Wow. The lawsuit alleges that widespread fraud affecting EDD debit cards as thousands of Californians were out of work during the coronavirus pandemic was rooted in Bank of America's failure to properly secure the debit cards with an "EMV" chip. January 15, 2021 / 5:36 PM Called back on Monday and had 3 reps forms Texas belligerently scream at me and asked to be transferred to a supervisor. KPIX 5 first exposed how hackers took advantage of people in need. Why do we have to be treated as second-hand citizens and have to wait 45 days before we get an answer if we get our money back? I was introduced to < (CryptoMundia) at Yahooocom] they took legal actions against them and they helped me retrieve my funds couldnt be more thankful. They show all of them as paid out on one day, only 7 of them actually were deposited in my bank account. The. I knew there was plenty funds to purchase the groceries and gifts I had for my family. Please let me know of any info that might help me get my funds. When the EDD finally approved my claim, I was so happy. Contacting lawmaker or news media works faster. A month later and nothing is resolved. Bank of America exposed unemployed California workers to fraud and suspended jobless payments after the banking behemoth failed to properly safeguard their benefits accounts, a federal. Copyright 2023 KGO-TV. I have even filed a police report. Although the defendants advertise that Zelle, the countrys most widely used peer-to-peer money transfer service, allows for money sent to a consumers bank account to be available typically within minutes, the service has nevertheless been the subject of widespread consumer complaints from Bank of America customers who have claimed funds transfers were unexpectedly reversed in late January 2023, the complaint states. I called them immediately having to wait almost 3 hours to speak with someone. i found out last week that the funds i have in my b of a edd account are gone. Shameful! I had 1500 in one account for a scholarship fund I started for my mentor that passed away. Alerted BOA , they sent new card. Hi I received my first edd deposit 8000 in August 2020 sent for a replacement card because of a transactions of $3000 and something dollors off my card so I change my debt pin filed a claim it was denied before I even got of the phone I called back to let them know its other charges they let me know that my claim was denied already I told the bank of America representative I just put the claim literally minutes ago bA representative wasnt aware of that . I called customer service who referred me to 9 different departments. Three months in a row funds where transfered with out my approval with Dont worry further write C R Y P T O R E V E R S A L (at)g m I L []c 0 m for the perfect assistance. The day before I spent 4 hours on hold for a EDD specialist to release my payment, as I do every 2 weeks as they keep having countless errors on my account no agent knows how to fix and so since the extension this year I have to call in every 2 weeks and hold for 3-4 hours to get my funds paid out. Essential: Remember your cookie permission setting, Essential: Gather information you input into a contact forms, newsletter and other forms across all pages, Essential: Keep track of what you input in a shopping cart, Essential: Authenticate that you are logged into your user account, Essential: Remember language version you selected, Functionality: Remember social media settings, Functionality: Remember selected region and country, Analytics: Keep track of your visited pages and interaction taken, Analytics: Keep track about your location and region based on your IP number, Analytics: Keep track of the time spent on each page, Analytics: Increase the data quality of the statistics functions, Advertising: Tailor information and advertising to your interests based on e.g. More information on the agreement can be found in an update on this page. It was frozen on jan 24 2021. Hundreds of thousands of benefit recipients reported a slew of problems, including unauthorized transactions on their chipless EDD Bank of America debit cards. A new card came the next day, which I thought was really weird. It make me wanna go on a rampage, kick and punch the wall. Its been hell to say the least. "I want Bank of America to be held accountable. I called B of A on Wednesday 4/21/21 to check status and was told my case was closed. Its disgusting. Click Change Settings if you want to tailor the use of your cookies. I want to be able to access my future benefits. My 15 year old even got a few whoopings just in case it was him. So I went on the federal commission website and filed a reportBecause Bank of America closed my claim one day after I reported money stolen. Also the representatives very rude and feels like they dont care. Top Class Now my EDD payments are stuck in pending and was paid for one of the 2 weeks I certified for and cant get thru to EDD. A new court ruling in a Bank of America class action lawsuit has ruled that the financial institution will have to pay out more than $76.6 million to settle a claim filed by thousands of customers. Luckily my account only has $20 in it. Formally, the class action lawsuit accuses Bank of America of negligence and breach of contract, in addition to violating the Electric Funds Transfer Act and Californias Consumer Privacy Act. Bad enough EDD is more than 8 payments behind on my claim, when i do get a payment, someone fraudulently takes it and no help is given by BOfA. Since last fall, hundreds of others have been reaching out to KPIX 5, desperately asking for help, saying their claims were denied without an investigation, sometimes a day after calling the bank. I am really grateful to him because I know a lot of people here have been scammed and need help. Let us know in the comments below. BOA IS JUST AS BAD AS THE THIEVES TAKING THE MONEY. I immediately called BofA to reopen my fraud. Went to use card to buy food for my family and declined. Please enter valid email address to continue. So for the third time I called them and disputed there decision and fax them the identity theft report and I still have yet to hear from them. My Bank of America account was hacked and someone spent 1200 dollars out of my account and it was a hassle to get them to pay me back but they did. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. The lady from the claim department told me that probably someone from Las Vegas hacked my account just because I told her I went there. I cry every time I call EDD knowing that it will be a good 6 or 7 hours on hold and likely to get my call dropped. Since the calendar line was super busy and I had already been there for about 45 minutes I asked the lady if I can just withdraw cash from her and she says that she cant give me cash because she has no cash for me to go outside to withdraw the money from the ATM. Called BofA to report fraud and start a fraud case. But because of this, EDD has froze my account and I havent been paid by them for 9 weeks. Bank of America had urged the panel to allow the class action lawsuits to proceed separately using "informal coordination" to organize the legal proceedings. "As soon as I told her, 'There's fraud on my card,' she said 'I'm unable to help you,'" said Jennifer Yick, a San Francisco resident who is a plaintiff in the case. "We were able to get this preliminary injunction so early in the case because after we filed, we did receive publicity about the case from your channel. Im now dealing with the same thing I live in Longview North Carolina I dropped unemployment I had some money stolen from my account which equaled up to about $800 they have granted me the $714.65 back told me that it would be put back on my card I never got the credits I still havent got the credits as of today and no one can tell me why or when I will get them I would like to know what I need to do to get some help with this can someone please reach out to me thank you! to resolve my Closed Claim of $2,803 stolen funds. Theyre only contacting me throughThe mail. I have filed a police report. They duplicated my card I was told and used at a atm ! The next day we got a new card so my husband went to BofA and gave them 3 identifying docs. The three plaintiffs, California unemployment benefits recipients who reported fraudulent transactions relating to their EDD accounts, claim to have lost access to their funds as a result of Bank of Americas conduct. When I call I get attitude and talked to them like Im irritating them wasting their time, and they will get to me when they are ready. I shouldnt have reported the fraudulent transaction and jus took a be$400 loss cuz my account would have still act. Please add my name to your lawsuit. One employee I got on the line was impossible to ubderstand! I couldnt believe. I also added I have a maximum one time ATM withdrawal on my EDD prepaid card of $700, so how could I ever withdraw $1000 at a atm BofA per transaction? Bank of America closed my moms account , someone had deposited $25,000 of unemployment benefits into her account. English. Somewhere between the funds leaving CA EDD and the Bank of America transfer to my B of A account (which Ive had for years) 4 out of 11 payments made in one day, were never received. After filing an online police report in my city where the theft occured, categorized as Identity Theft, I got a temporary number from the police then the next week I received the email approval notice from the police and gave me an official copy of my initial report with a new case number. Hundreds of workers came to 7 On Your Side after fraudsters wiped out their accounts. My card got declined and I tried again with the same outcome, only to check my account and see it almost completely drained. They kept saying I have to get ahold of PayPal for them to send the money back but my money never made it to PayPal. They said I should get a claim form in ten days. Thank you I live here in Nevada Las Vegas and I had the same thing done to me on Tuesday April 27th somebody drained all my unemployment benefits out of my account for $463 and now I filed an FBI report or the ic3 report police report and that was my rent help me. They told me that money would not be returned because it was under review. Until I was drained. I had made a transfer from my BofA EDD account to my other bank account. I am beyond frustrated, I am responsible for taxes on these funds, I cant find anyone who cares or can help.