Perfect crust on the outside, cooked medium rare near perfect, and it melts like butter in your mouth. There's also a seasonal outdoor patio along the Mercantile Center plaza. We now have 3 private dining rooms due to remodeling! Thanks for taking the time to leave us a great review! So that we can work to make things right, please reply directly with your contact information, including your name and a phone number. And lastly she brought me the wrong dessert. Wine was good. Thank you for the great review! Ruth's Chris Steak House is an Equal Opportunity Employer. Had chef redo it but it fell short, steak was once again cooked well done. This job is offensive or discriminatory This job appears to be fake This job or the information included is inaccurate This job is an advertisement for something other than hiring . Thank you for the review. We were upset and at least one of the bartenders greeted us with a smile. 355 Following. 01608 USA. Do Not Sell or Share My Personal Information. The upscale dining restaurant will feature 275 seats at 4 Mercantile. Wines by the glass were good as was the fine service. However, there was no good reason for a delay of ten minutes for three of our party to get their desserts after four of us had been served ours. Even though we had reservations, we had to wait for another 20 min to be seated. Holiday Inn Express Worcester Downtown, an IHG Hotel, The Hanover Theatre and Conservatory for the Performing Arts. We appreciate you bringing your concerns to our attention and will work to ensure this doesn't happen again. Cookie Settings/Do Not Sell My Personal Information. very large, but they were good none the less. The restaurant's hours will be Sunday to Thursday 4 p.m. to 9:30. Arrived at 515, didnt get our initial drink order until 5:50 and it was wrong. Ummmmm no! We are honored to bring this new Ruths Chris location to Worcester and serve the community and those that live in and around the area, said Matt Williams, general manager of the location, in a press release. Amazing dinner. : $65K . Subscriber Exclusive The Mercantile restaurant with rooftop bar to open in Worcester next Monday, Ruth's Chris Steakhouse to open in July Updated: Mar. One of the managers, Paul, stopped by various tables to make sure all was going well. We were surprised the restaurant wasnt as packed as we thought it would be. Thank you. The menu features traditional steakhouse fare like steaks, chops, and seafood. Great experience, would definitely return. A food runner came over to us with a to-go bag and said "Did you order this? If you purchase a product or register for an account through one of the links on our site, we may receive compensation. I have tattoo's, nothing against it - just not the place to show it off. The food was outstanding but service ruined it. I would recommend recommendation booking reservations 15 minutes after restaurant hours in the winter months, so this is not experienced. We hope to see you again soon. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Ruth's Chris Steak House is an Equal Opportunity Employer. Ive been to many Ruths Chris locations around the country and Ruths Chris Worcester is now right at the top with my other favorites. Worcester Sen. We appreciate you writing about your recent visit with us. Guests flock to our 150 locations around the world for high-quality steaks served in our signature fashion, sizzling on 500-degree plates, an award-winning wine list, and hospitality that is second to none. Ruth Fertel opened the first Ruth's Chris in New Orleans in the 1960s and the restaurant was originally called Chris Steak House. The cheapest item on the menu is SOFT DRINKS, which costs $3.25. We wont be going back. Ruth's Chris Steak House - WorcesterResponded on February 21, 2023While we are happy to hear you enjoyed your meal, we are concerned to hear about your long wait as we never want our guests to leave disappointed. COMPENSATION: $15.00- $17.00 per hour. There were 5 bartenders on!! Ruth's Chris Steak House announced in 2019 that it would open an 8,200-square-foot restaurant with seating for nearly 300, indoors and out. Ruth Fertel, the founder of the company, ran the first restaurant for a while after a kitchen fire destroyed it. 19, 2022 WORCESTER, Mass. But we noticed that there was no conversations between the staff and the customers at the bar. Food was above average. Ask WINEandTRAVEL about Ruth's Chris Steak House. The 8,200-square-foot restaurant will have 270 seats inside and 70 seats outdoors, though no other. Water and wine were often offered to be re-filled, and the bread, although prompt, was not replenished. Further back, I understand, there are a couple of private rooms that can seat up to 60. I've tried 3 times now. just keeps getting worse. But she took care of it and was top notch and her service, thank you Stephanie. We had a great new year's eve dinner with the family. The Worcester location will be the fourth for New Orleans-based Ruth's Chris. But I guess this location will just never cut it. it's too bad! The Seared Ahi Tuna with cucumber and a mustard-beer sauce is amazing sushi quality and a great way to start. The front room is the main dining room, with several comfortable booths. Paul, manager, stopped by our table, and was receptive to our compliments on the staff - because they were amazing. None of us had been to Ruth's Chris because it is so new to the area, but we were all awareof their national reputation so we agreed to try it. It was terrific! Business Leaders of the Year & Hall of Fame Awards, Central Mass Manufacturing Summit & Awards. Another thing to keep in mind our reservation was for 4 PM. Ruth's Chris Steak House - WorcesterResponded on February 21, 2023Thank you for taking the time to share your comments. There is a level of professionalism that was not being met. The other party was large and loud. I also called the day before and the person who answered advised they see this on the reservation and noted. First time and won't be last time. Price excludes tax and gratuity. A food runner came over to us with a to-go bag and said "Did you order this? This is certainly not the experience we aim to provide nor how we wanted our food to arrive to you. I wrote a review / took a survey had someone call in regards to poor experience letting me know I would receive a GC in mail this was about a week ago havent received anything. Ruth's Chris Steak House will open in July in downtown Worcester and accommodate 285 people. The Worcester Ruth's Chris, 4 Mercantile St., is open Sundays through Thursdays from 4 to 9:30 p.m., and from 4 to 10:30 p.m. on Fridays and Saturdays. Ruth's Chris Steak House 3.8 Restaurant Manager. The food itself was pretty good but the entire dinner took forever and the ambiance was definitely not great. COMPENSATION: $18.00- $20.00 per hour. Adding Chateaubriand to the menu was a pleasant surprise and we enjoyed it immensely. The next room is a great bar where I'm sure I'll be spending some time soon some nice tables in this area too. Again very disappointing. He added to our experience, and was very attentive. The ac has been broken in the restaurant for several days making it unbearable for my spouse and others to work. Perfect crust on the outside, cooked medium rare near perfect, and it melts like butter in your mouth. Our waitress Jennessa was fantastic! The content of this material is not all-inclusive but is for informational purposes only. He didn't let us know our servers name. Ruth's Chris Steak House - WorcesterResponded on February 9, 2023We are glad to know that you enjoyed your meal. Address Worcester, MA. He was constantly interrupting us. Location. My sons Coke showed up through the meal. The stuffed mushrooms were undercooked and were missing crab, tasted just like bread crumbs with butter. Had them add a garlic encrusted option, it was minced garlic out of a jar poured on top, never "encrusted" it was disgusting. Honestly, I will not be returning to this location. We believe in treating our team like family and providing an environment where you can be yourself and grow professionally, while delivering . The opening was planned for fall of 2020 but was delayed during the COVID-19 pandemic. 2022 Fact Book: Doing Business in Central Mass. Kudos to the staff and management team for their dedication and hard work not easy to do! Since Ruth's Chris was founded in 1965, the most important ingredient in our recipe for success has been a team of hard-working people with a passion for creating special experiences for our Guests. The hostess asked for our reservation and directed a host to seat us. Both just above the norm! Its a terrific addition to a growing city.More, This is the version of our website addressed to speakers of English in the United States. Our bill was $245.00. The dining room was not exceptionally busy for a holiday weekend evening, but it still took about 10 minutes before our polite server made his way to our table. The lobster tail was so over cooked it wasn't edible. We strive to provide the highest and finest quality with regard to both food and service, not to mention hospitality, much like Ruth would have done herself. Shivan was our server. Please give this girl some accolades, she was attentive and kind. Home run on all of them. Ruth's Chris Steak House, which owns more than 100 locations across the country, is reportedly opening a restaurant in Mercantile Center this fall. Reservations are recommended for large groups. This is an area of town that has really been built up. Granted, we arrived at slightly different times, which affected the timing of the drinks we ordered. It was our first time here and everything was phenomenal. Thats it. Brought salads out with entrees. All this while you enjoy our warm, inviting atmosphere and Ruths Chris genuine hospitality. Management needs to step up big time!! Ruth's Chris Steak House is also on schedule to open in the fall of 2022. This location is our first in Worcester, representing an exciting expansion in central Massachusetts that further entrenches us in the areas fine dining scene, Ruths Hospitality Group CEO Cheryl Henry said in a news release. Truly. YouTubes privacy policy is available here and YouTubes terms of service is available here. While we are happy to hear you enjoyed your steak, we are concerned that the rest of your experience fell short. The 11 oz Filet Mignon melted in your mouth, cooked perfectly medium rare. This is always a great place to have a celebration of life. The food and service were wonderful as always. Ruth's Chris Steak House - WorcesterResponded todayThank you for your candid feedback. Paul, manager, stopped by our table, and was receptive to our compliments on the staff - because they were amazing. Frankly, I was surprised that everyone else in the restaurant was enjoying white linen in the dining room - but we were seated in the bar area? Guest satisfaction is of the utmost importance to us. We both feel if we are to spend our hard earned money - we deserve the experience along with good food. This location will be the restaurants fourth in Massachusetts, along with Waltham, Somerville, and Boston. Please consider sending us your contact information, including your name and a phone number, so that we may directly address your concerns. Waitress was amazing. Charles Bruen: (888) 766-7860. Today, there are more than 150 Ruths Chris Steak Houses, including 20 international franchisee-owned restaurants in Mexico, Hong Kong, Taiwan, Tokyo, Aruba and Canada. Ruth's Chris Steak House - WorcesterResponded on January 11, 2023Thank you for the great review! Job specializations: Restaurant/Food Service. Also ordered a baked potato, which is enough for two people, comes with real bacon bits, sour cream and butter. The content of this material is not all-inclusive but is for informational purposes only. We were just shocked and were wondering if we were at the pub/bar across the courtyard and not Ruth Chris. So, whether youre a regular or have just been wondering what all the buzz is about, Ruth's Chris is the perfect excuse to enjoy the perfect night out. Steak was good but the sides were cold, It was very good. We suspected that the party of businessmen near us seemed more promising to the servers, TIP-wise. In its second quarter financial report, the steak house announced it has signed a lease for a new company-owned restaurant in Worcester. Service was also excellent, although we went pretty early before prime time. Thanks for taking the time to leave us a positive review! Lovely wait staff and delicious meal and cocktails Ive already made reservations more. 2. We had a 5 star visit and would highly recommend the location in Worcester! Say In the bar area which was nice, but our table was right at the servers station so was a little loud, but still fantastic. CLOSED NOW. Full job description available here: Ruth's Chris | Server Assistant (ruthschris.com) NOTE: The information here does not constitute a contract, express or implied. As part of the pre-opening celebration for the newest location in Worcester, Ruth's Chris hosted a special dinner with community leaders, business owners and Ruth's Chris executives to raise money for the Worcester County Food Bank. I've been to Del Frisco's multiple times. Thankfully, we don't have to wait any longer the new Ruth's Chris, open for just under a month, is already impressing. Thank you for such a great dinner experience! Our privacy policy, To ensure the best experience on our website, articles cannot be read without allowing cookies. hope the place makes it in Worcester. for my anniversary! Tried to get in with 8 people on NYE but the manager never called back. Cheesecake w Fresh Berries and the Crme Brule provided a great ending to a fantastic meal. Granted, we arrived at slightly different times, which affected the timing of the drinks we ordered. The restaurant is well designed. Backs Charter School Reform After BESE Board Vote, Local Food Banks Prep As Pandemic Food Benefits End In MA, Charter Audit, Millionaire Tax Plan, Toddler Taken: Patch Top Stories, New Worcester Law On Developer Tax Breaks Likely: Councilors, State Auditor Will Examine Worcester Charter School, OSV Ties. I ordered from Ruth's Classics menu, which was a perfect amount of food. In Massachusetts, Ruths Chris Steak House has locations in Waltham and Boston. And with people like Maren and Heather and Waleed on your staff, that is who you want representing! We look forward to welcoming new guests, as well as those who are already familiar with and passionate about our brand.. The bread pudding was loaded with raisins, and a vanilla Jack Daniels whiskey sauce. We enjoyed speaking to him and was great about answering our questions about this exciting new place. Service by Heather was even better. The place was a zoo and clearly there was not enough help. Forgot your The Worcester Ruth's Chris is the chain's fifth in New England and the first one outside the Boston area in Massachusetts. The Worcester location is over 8,000 square-feet, and features three main dining rooms, including one set aside for business meetings and another for private functions. One of the best bread puddings I have ever tried., The NY strip held me back from giving this a 5 star, so underwhelmed by it, but everything else was above par including the service. Our Spectrum News app is the most convenient way to get the stories that matter to you. In the heart of Milan, right above the ancient Roman site and a stone's throw from the Basilica of Sant'Ambrogio, be sure not to miss, the Leonardo da Vinci National Museum of Science and Technology: one of the places the Milanese are most fond of, one of the most . The Sacramento location offers a special Sunday brunch menu. But it got worse over time at the bar. We realize that celebrations are special moments, so we are very concerned to hear that your experience wasn't what you were expecting. Cheesecake for dessert was fantastic! I've dined at numerous Ruth's Chris restaurants over the years, with very positive dining experiences. We hope to have the chance to serve you again soon. Our privacy policy, Fallon Health launches new campaign to promote Medicare, Medicaid programs, Little Leaf Farms hires new SVP of sales amid expansion, Click to close and continue to WBJournal.com. (August 1, 2022) - Ruth's Chris Steak House, famous for its unmatched dining experience and steaks served on 500-degree sizzling plates, announced today its newest location in Worcester, which is now open for business. Otherwise, the food and drinks were good, but not as great as when they first opened. There is a level of professionalism that was not being met.