Dollywood Reservations during COVID. Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. DollywoodATMs are located in the Dollywood Emporium, near the one-day ticket windows, in Rivertown Junction at the Mountain Laurel HOME, in the Village at Temple's Warehouse & Mercantile, in Country Fair near Skeeball and in Wilderness Pass across from Wilderness Pass Plaza. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) You can apply your paid one-day admission toward the price of a season pass. Please seeDollywood's accessibility pageorDollywood's Splash Country accessibility pagefor more information. We do not offer AAA discounts at Dollywood or Dollywood's Splash Country. Standard parking is $20 per car or $25 for oversize vehicles like RVs. By. Dollywood temporarily closed its entrance to new visitors Wednesday after the park reached capacity limits set in the Tennessee Pledge to reduce COVID-19's spread. Family restrooms featuring their own private entrance are located in Country Fair, Owens Farm, Wilderness Pass and Showstreet. dogs). Apologies for the confusion. Use designated walkways throughout the park. A Calming Room has been created for the purpose of helping our Guests with special needs who may have a sensory overload while visiting us at Dollywood and Dollywoods Splash Country. Our Ride Accessibility Center is available to serve our guests who have an accessibility need and would like to enter an attraction through the accessibility entrance. I get it. Weapons and alcoholic beverages are not permitted on Dollywood Property. Through the end of the year, Dollywood will refund tickets for guests who need to cancel or delay their trips because of contracting COVID-19. This allows you to park your RV in our "Permit Parking" lot. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. All payments must be made in full. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. Once within your My Dollywood Account, scroll down to the Passes module on the account overview page and click/tap on "Renew Passes". Additionally, Dollywood's DreamMore Resort and Spa guests receive a complimentary TimeSaver for each day they visit Dollywood. Any park restaurant (this does not include concession stands) can assist you with warming a bottle. If your child is old enough, designate an easy-to-find meeting place to gather if someone gets lost. Due to the disruption caused by [COVID-19, the recent earthquake, extended power outages, etc. Dollywood's Splash CountryDollywood's Splash Country's Calming Area is a private, gated environment with natural surroundings, rocking chairs, therapy balls, a chalk board and a weighted lap pad.To gain access to this area when you visit the park, stop by Splash & Dash, the Hospitality Booth, or the Safety Office and a Host will assist you. Please see ourGroupssection for more information. At Dollywood's Splash Country, look for Centralized Measuring on the left before you cross the first bridge. Otherwise, your groups refund will be adjusted accordingly. Passholders are required to have a My Dollywood Account when renewing online. Learn more about the opportunities listed below. In the event of occasional inclement weather, we may need to close some or all of our rides. 2. Just download the Dollywood mobile app for iOS or Android. Dollywood is expected to reopen sometime in early June and we know that visitors will have lots of questions about what to expect under the new guidelines and safety measures. Financial Assistance for Food, Housing, and Bills. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. Doggywood is constructed in the style of a rustic Smoky Mountain cabin. The moment we've all been waiting for has finally arrived: Dollywood is officially open for 2021. Refrain from fighting, horseplay, taunting or threatening remarks & gestures. You can bring your own or Dollywood offers strollers for rent on a first-come, first-served basis. Rain Checks are distributed at any ticket window and are valid until the end of the season. Although pets are not permitted inside Dollywood (except for service animals), we are pleased to offer accommodations for dogs at Doggywood. However, guests are allowed to bring one unopened bottle of water per person. Like many parks that are reopening across the nation, Dollywood is requiring (nearly) all guests to place reservations before their arrival. Answer 1 of 8: We are planning a family vacation to PF for the first week in August and we always try to go to Dollywood, and like to go first thing when they open for the day. Dollywood was founded by Dolly Parton in October of 1985 and opened for its first season May 3, 1986. Person upgrading used admission ticket must be present to complete transaction. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Dollywood Gold Season Pass: starts at $204, which is $30 . There was less than thaton the day we went. View job description, responsibilities and qualifications. May 6, 2021. Otherwise, your groups refund will be adjusted accordingly. Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. Guests may not cross any fences, chains, ropes, landscape areas, or other barriers. Although we do not allow food or drink to be brought into the Park, Dollywood and Dollywood's Splash Country offer a wide variety of delicious foods available at our restaurants and snack vendors. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. Space is limited and reservations are highly recommended. Lost and Found opens one hour after park opening and closes when all guests are out of the park. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Ticket info. Subscribe to our newsletter, special offers and promotional emails. Tickets must be unused and not expired within 90 days of purchase. and last updated 3:27 PM, Jul 14, 2020. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. . We reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Rules. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. Do not cross any fences, chains, landscape areas or other barriers. PLEASE READ IT CAREFULLY. Special events, concerts, ticketed attractions, certain games, and parking may require a separate ticket. We hope it doesn't happen, but prepare just in case your little one gets separated from you. Dollywood is happy to accommodate guests with mobility needs. Whether you rent or own, check for signs identifying designated stroller parking areas at each venue or attraction. Social distancing. Excessively torn clothing is not permitted. The long wait for the 2020 Dollywood season is over - today was the first day complete with a variety of new rules and guidelines developed by the CDC. If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. If the park experiences rain for more than one hour on the day of your visit, we will gladly give you a raincheck to return another day. . We regularly review our policies to ensure a safe and enjoyable experience at our parks and resorts. For Dollywood rides, you can also find height requirements on the mobile app. Tattoos with objectionable graphics and/or messaging are not permitted. Updated: 2:27 PM EDT May 18, 2020. Water fountains are located near many restrooms, or bottled water may be purchased at most food outlets. Guests must only use designated entrances and exits and only during operating hours of the Property. Visit ourMilitary Discountpage for information on this discount. There is no need to call with changes to park admission only reservations until your count is final. Your child will be measured by a Dollywood Host and given a color-coded wristband. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. Dollywood Theme Park. You should obtain an up-to-the-minute weather report prior to your visit. Follow instructions from employees regarding operations and procedures. Click herefor a complete listing of rides available to TimeSaver H2O users. Dollywood has . Available on a first-come first-serve basis. It's also a good idea to provide easily recognizable identification for your stroller. Payment must be made with an organizational check or credit card. These can be found in your order confirmation page or email, 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900, View the Operating Calendar for Dollywood & Dollywood's Splash Country, Learn about all of Dollywood's season festivals, Read about Accessibility at Dollywood and Dollywood's Splash Country, Learn More and/or Purchase TimeSaver at Dollywood, Learn More and/or Purchase TimeSaver at Dollywood's Splash Country, Learn More or Book Your Spot at Doggywood, Make Dining Reservations at Song & Hearth. When you are ready to renew your pass, the power of your My Dollywood Account comes full circle! Have a safe and enjoyable experience while visiting Dollywood and remember the following: DO NOT enter into any restricted areas including ride perimeters and designated employee areas. As Dollywood's and Dollywood's Splash Country's schedules vary greatly, please check theOperating Calendarfor specific operating dates and hours. Complimentary transportation is provided to the front gate via parking lot trams from designated tram stops (Dollywood theme park only). Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. In response to the COVID-19 . This is by far the most important change of 2020, one that necessitates more planning on guests' end. Guests shall not enter into any restricted areas, ride perimeters, animal enclosures, or designated employee areas. A majority of the Park is level to gently-rolling and is thus wheelchair accessible. TimeSaver Passes allow you expedited access to lines at select* rides. These Terms of Sale (these Terms) apply to the purchase and sale of tickets, passes, season passes, parking passes, products and services (each, an Item) by you (or by another on your behalf from Herschend Entertainment Company, LLC d/b/a Herschend Family Entertainment or its subsidiaries (referred to herein as Herschend, us, we, or our as the context may require) whether the Item was purchased in person or through the telephone (an On Site Purchase), or through a website or a mobile application operated by Herschend (the Online Service). Groups eligible for tax exempt status will not be charged 9.75% TN state sales tax. At each Dollywood ride and attraction, youll find a posted symbol indicating its intensity. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. Instead of carrying your purchases around, please take advantage of our convenient and complimentary Package Pickup service. Any person refusing to comply with security and safety searches will be refused entry to the Property. Groups refunds will be given in the same manner that payment was made. The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Alcoholic beverages of any type unless such beverage was sold to the guest within the Property by a vendor designated and approved by Herschend. . The Flexible Refund Policy is applicable only to reservations booked before December 9, 2022. Yes. Everyone is required to wear mask & social distancing. Yes. Track Your Return. Taking advantage of Dollywoods Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones are not tall enough to ride. We are excited that you are interested in purchasing a new Season Pass! I never saw or heard anyone remind visitors to keep their mask on. Rain Checks are not available for Season Passholders. Your child will be measured by a Dollywood Host and given a color-coded wristband which helps you and your children quickly identify which rides he or she is tall enough to ride. Please note that changes may occur at any time, based on available public health information. ], we will extend our returns policy from 60 days to 90 days from purchase date, to allow flexibility for our customers choosing to return products. Proof of rabies and Bordetella are required at check in. Wheeled mobility devices with less than 3 wheels; Segways; devices that cannot maintain stability and balance when stopped, unpowered, or unoccupied, without training wheels or similar modifications; devices powered by any means other than manually or electrically; devices that travel faster than walking pace; multi-rider devices or devices that exceed 36 inches in width or 52 inches in length. Dollywood is proud to offer dozens of shows and entertainment options throughout the season. We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. These lockers are a one-time fee of $10 for the day. Rain checks MUST be obtained before leaving the park. Returns and refunds are a part of doing business online. Latest Updates on Coronavirus Tax Relief Penalty relief for certain 2019 and 2020 returns. Go to the Season Passes page on dollywood.com. The wristbands correspond to the color-coded information displayed on signs at each ride. Yes. Weapons of any type and all items listed in the section below titled Prohibited Items are prohibited at the Property or during participation in any Herschend Activity. For more information concerning dining options for Guests with food allergies, please see thisDollywood's page,Dollywood's Splash Country pageor contact our Foods Department at865-428-9428. With the new "reservation" system in place, I am a bit worried about locking. Refund Policy: No refunds or exchanges on any attraction, event or show tickets with the exception of tickets to Walt Disney World Parks. My biggest issue was just the waiting in line. 2700 Dollywood Parks Blvd. We understand that rain can sometimes lessen your park experience and we are happy to have you visit us again! The revised policy a year later [] PIGEON FORGE, Tenn. (WATE) Dollywood has revised its COVID-19 safety protocols that now allows guest who are fully vaccinated and children 12 and under to . Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Dollywoods easy-to-use TimeSaver line management system lets you avoid long show lines at select shows and rides. Conduct that is threatening, disorderly, horseplay, unruly, disruptive, profane, graphic, obscene, or in poor taste is prohibited. Ride to ride floating locker rentals are available at Wild Eagle, Mystery Mine, FireChaser Express, Daredevil Falls, Barnstormer, River Rampage, Tennessee Tornado, Country Fair, & Lightning Rod. When members of a group do not meet minimum height requirements, Dollywoods Parent Swap program provides hassle-free boarding of rides and attractions. Having some questions about visiting or booking? By David Angotti - June 15th, 2020. YOU AFFIRM THAT IF YOU PLACE AN ORDER ON BEHALF OF AN ORGANIZATION OR COMPANY, YOU HAVE THE LEGAL AUTHORITY TO BIND ANY SUCH ORGANIZATION OR COMPANY TO THESE TERMS OF SALE. Park Hours Sign In | Register Search. The park is only allowed at half capacity. A valid photo ID is required to be presented at time of all credit card purchases. Strollers (single and double), wheelchairs and electronic convenience vehicles (ECVs) are available day of visit, first come, first served. One adult waits with the child in a secure area (i.e., behind the loading gate or the ride exit gate; a Dollywood Host will direct you to the appropriate location.) Australian producers and promoters have made significant changes to their box office policies since 2020 . More about Returns. Dollywoods Parent Swap is easy; heres how it works: The entire group enters through the regular Guest line where the ride Host will explain and facilitate the Parent Swap. (Strollers and/or loose articles are not permitted.) Passholders are required to have aMy Dollywood Accountwhen purchasing online. Next week's opening schedule is 10:00 am M, W, F, Sa & Su, 6. Recommended experiences in and around Pigeon Forge. Ride Wait Times are visible once you are on property at Dollywood. Park Hours Sign In | Register Search. Facepaint that completely covers the face or alters the identity of the Guest is not permitted. Doggywood is a one-of-a-kind, climate-controlled indoor dog care facility located at Dollywood that is offered to Dollywood and Dollywood's Splash Country guests. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Located in Showstreet, the facility offers several amenities in a pleasant, climate-controlled environment. 1. Every season brings new experiences! Dollywoods Splash County's easy-to-use TimeSaver H2O line management system lets you avoid long lines at select rides. On Feb. 26, StubHub's general counsel was hailing the company's . Be sure to check the schedule prior to your visit for the most recent updates. Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Dollywood's Baby Care Center located in Showstreet offers a private feeding and diapering facility. The parks employees will still be required to wear masks at all times on the property. Passholders who have missed an Installment Billing payment will need to contact 1-800-Dollywood before you can renew your passes. I was disappointed that more enforcement of their Covid safety protocols was not visible. Notably, many members of the Harvard community have been working on campus to sustain the essential services that protect the Harvard . Dollywood has always been proud to assist our military families. If events, flights or other travel services such as cruises are cancelled, the ACCC expects refunds or other remedy such as a credit note or voucher will be offered . With the exception of the Dollywood Express, no on-ride video or pictures are permitted. Dolly Parton's Dollywood Parks and Resorts announced Wednesday that it will reopen its properties . At this time, masking is optional for employees and guests, regardless of vaccination status.The safety and wellbeing of our hosts and guests remains our top priority and we will continue to monitor the situation closely. There are a variety of shows and entertainment throughout the Park which are free with your admission ticket except for our special ticketed events. If you have received a refund on your pass or have a PreK pass, you will need to purchase a new season pass. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. If you are having an authorization issue on your payment for your renewal, please check the zip code on the billing address within the checkout page. on April 12, masks were made optional in outdoor areas of the park where social distancingis in place. COVID-19 policies. Tickets are not required for Dollywood shows (with the exception of special concerts). A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. Please see Dollywoods. On every ride there were multiple people standing in line who did not follow the policy. I will say the tram team was very good about enforcing the policy. Guest should call 1-800-DOLLYWOOD to discuss specific options. Regardless of how well you plan, it's still easy to forget something. You will be asked to Sign In if you already have an account or you can click/tap on "Registration" if you need to createa new account. The home improvement chain has extended its standard 90-day return policy to 180 days from the date of purchase on most new and unopened merchandise. *A full list of Terms and Conditions applicable to your visit are set forth in the Terms of Sale, which may be found online at Dollywood or picked up at Guest Services. Dollywood has taken several steps to keep guests safe during the COVID-19 pandemic, including: Requiring masks to be worn while at the park for guests 2 or older. If park operations are interrupted because of severe weather and your stay is shortened, you can request a Rain Checkjust ask. Taking advantage of our Centralized Measuring service early in the day can help you and your family avoid the disappointment and frustration of waiting in line only to discover your little ones arent tall enough to ride. But please let us know if you continue to receive this issue at 1-800-Dollywood. The wristband helps you and your children quickly identify which rides he or she is tall enough to ride, based on the minimum height requirements established by the ride manufacturers to ensure Guest safety. Each Guest grants Herschend the right to film, video, photograph, and take sound recordings of the Guest on Property or during participation in any Herschend Activity for any purpose without payment or consideration therefor. Frequently Asked Questions. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Below are some resources that may be beneficial to you when searching for the right place to stay for you and your family: Parking is $25 for all standard length vehicles and $30 for oversize length vehicles such as RVs and trailers. and . If you bring your own stroller, they may be carried onto our trams but must be free of little passengers. All in all we had a great time & felt very safe. Herschend is not responsible for duplicated, damaged, lost, or stolen Tickets. Good Question . Shark Tanks Kevin OLeary blasts Ocasio-Cortez: She kills jobs by the Florida bill would require bloggers to register before writing about DeSantis. We strongly recommend this option to expedite your group's entry into the park. Doggywood is located adjacent to Guest Services at Dollywoods Front Gate. There were also multiple markings on the floor regarding safe distances. Online Technical Support. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. Delta Air Lines has updated its policies for workers who get sick with the coronavirus, soon after the Centers for Disease Control and Prevention shortened its recommended isolation . Tripadvisor performs checks on reviews. For cruises departing through April, passengers can cancel up to 61 days before sailing for a full refund, including fees. Passholders are required to have aMy Dollywood Accountwhen purchasing online. Dollywood and Dollywood's Splash County will reopen June 17. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. Yes! To help struggling taxpayers affected by the COVID-19 pandemic, the IRS issued Notice 2022-36 PDF, which provides penalty relief to most people and businesses who file certain 2019 or 2020 returns late.The IRS is also taking an additional step to help those who paid these penalties already.